Cart2Cart Store Migration App , 239 arvostelua

The service would probably work fine if you have a very basic store. However in my case I have items with several variants and it caused serious problems. I paid for the insurance so I would have the two weeks of support and 2 extra migrations.

The two extra migrations would be great if you kept updating your old site and wanted to refresh the new one as you are working on it. This is not the case however. Whenever their support (more on them later) changes something you have to use a migration to test it and see if it works. Needless to say it gets used up quick.

Their support is foreign, which is not really a surprise. However they have zero phone support only if you want to buy, they have a sales person you can talk to. The online support people do not talk or type rather very good English. It takes 5x longer than it should to tell them what you want and for them to respond back with something reasonable. It also seems like they take no support notes. To top it all of they cannot really do anything. You have to wait for them to relay a message to their techs, which are also foreign and on the other side of the world. So just getting a response from a tech takes 24 hours.

Overall it was nice that it brought in my old orders. However after much stress and hours of wasted time with their support who still does not understand why it was not working. Needless to say I decided to the product part of my migration manually and it was a breeze. Shopify even has a page that tells you what each field is. If you can use OpenOffice Calc then you can do it yourself.

On a closing note, their policy is that they do not give any refunds unless their techs cannot figure out the problem. 12 days later they still could not figure out my problem and refuse to give me a refund :(

“Brilliant job and Outstanding work! This is truly above and beyond. We are thrilled to have Cart2Cart on our migration and this is exactly why we need someone like you. This is superb! I had no idea an outcome could look this good. To be honest, when we started the project I wasn’t sure we could pull this off but you certainly did it and did it well. We are so fortunate to have an innovator like Cart2Cart on our migration. This is so great I think others could benefit from learning about it. Can I share your work at our team meeting/with my peers/with my boss, etc.? You set a high bar with this one. This showcases you are a role model and leader in this field. You have done an amazing job and we really appreciate your work!”

TERRIBLE!

I needed to just remigrate the same files over i already paid for, they wanted me to pay again.

After tirelessly telling them it is the same files they still wanted money. So i paid. They remigrated and i specifically chose "DO NOT DELETE DATA" and they deleted ALL data from my store, CMS pages, products, etc...

What a terrible experience, hours and hours and hours of time lost.

The transition from Big Commerce to Shopify was made easy with the Cart2Cart App. I was able to transfer my customer data, previous orders and discount codes with no problem. The process was quick and easy and the optional insurance for re-migration in the event of an error is a great feature. I really appreciate how much this app has helped me. www.bootblack.com.au

NEVER would I use this again. I give one star just because their pre purchase sales ability is very good! There is so much work to do after they HAVE YOU do the migration. Customer service was delayed emails, and the time I made a lady speak to me and struggled to understand her, it was no help. They wanted MORE money, and it took everything over in a jumbled mess.

Still 0 Star.
The migration service is poor.
I'm try the full migration but I just lost my time. the synchronization sistem is too much Bad
And Now I just need my Refund by my add fund but they don't give it to me.

UPDATE
They starting refund process AFTER 2 WEEKS. And they is SO ANOING because I’m just want my Refund and they still saying many times

“ We will be able to add $50 to your Cart2Cart account, if you change the review in Shopify. It is very important for us.”

Really they Don't care about CUSTOMERS and a GOOD Quality Service.

I contacted Cart2Cart's help desk (direct chat) and had my questions answered very quickly and very politely. I feel much more confident now with my decision to use Cart2Cart to do the data migration from my existing website to Shopify. I was recommended to Cart2Cart for Shopify Migration by a trusted friend and I will definitely recommend them also to anyone looking to migrate. Moving website providers has been a source of stress for me and at least this is one less thing to worry about.

We have used Cart2Cart for many sites now and the process is always pretty smooth. As with any migration, certain data is not migrated, etc., but we do our homework and the staff at C2C tried to educate us beforehand as well. No scaling issues on sites with 500 orders to 50000 orders. Will use it again and Oleksander provides excellent and quick support.

The first attempt at migration from 3dCart left us without product images and they imported abandoned carts as paid orders. I contacted support. It was days before they had a fix. Then they still had abandoned carts coming in as paid. Again I contacted them. It was over a week before they attempted again. We had almost 30,000 orders to import. The multiple attempts ended up creating duplicate orders. So now we have over 90,000 orders in the system, many of which are duplicate and triplicate orders. Each time they say they have to figure out what happened and try again. I expected for over $400 they could get this done. I was quoted a 10 hr migration. It has been over 3 weeks now and we still do not have a proper migration and we will have to hire another company.

Oh, and not all customers ever imported and the ones that did, their passwords did not work. Many had to create new accounts. Luckily Shopify's system is smart enough to match customer accounts with orders based on the email address used.

I do not recommend dealing with them. They clearly do not know what they are doing when it comes to a larger store with hundreds of item, thousands of customers and tens of thousands of orders.

This app has worked great to migrate my shop from Volusion to Shopify! It has saved me so much time by not having to move all of the content manually.