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oh my goodness. I called with a questions and the guy was so rude. He told me he only answered questions about pre-enrollment. That other questions needed to be handled with chat. Of course I had already tried that avenue and didn't recieve any communication for 25 minutes.CUSTOMER SERVICE IS HORRIBLE!
I needed to import less than 40 products but was given an error that my host had blocked their IP address. They then said I would need a custom migration which which start at $299.,,
I’m leaving a 1-star review. This app doesn’t work as advertised. The URL redirects don't work at all. I’ve contacted the developers multiple times, but they completely ignored me. Despite paying a high fee, I haven't received the service I paid for.
Je ne recommande pas du tout cette application pour une Migration Prestashop vers Shopify.
Le support est inexistant et il faut payer des suppléments pour tout car rien n'est prévu de base pour Prestashop.
Développeur peu scrupuleux qui refuse de rembourser alors que la migration n'a pas fonctionnée sous prétexte qu'il existe une version de demo de 10 produits gratuite qui elle fonctionne.
Utilisez des tableaux CSV vous gagnerez du temps.
NEVER would I use this again. I give one star just because their pre purchase sales ability is very good! There is so much work to do after they HAVE YOU do the migration. Customer service was delayed emails, and the time I made a lady speak to me and struggled to understand her, it was no help. They wanted MORE money, and it took everything over in a jumbled mess.
Please accept our apologies about this situation with your migration. We are extremely sorry about the delays and are ready to fix the issues with your data that has not been moved over correctly as fast as possible.
However, without the examples, our techs won't be able to find the reason for this issue.
Our support team has contacted you about this problem, so if you could point out to them what entities you're not happy with, it would help speed up the resolution.
Kind regards,
Cart2Cart Team
TERRIBLE!
I needed to just remigrate the same files over i already paid for, they wanted me to pay again.
After tirelessly telling them it is the same files they still wanted money. So i paid. They remigrated and i specifically chose "DO NOT DELETE DATA" and they deleted ALL data from my store, CMS pages, products, etc...
What a terrible experience, hours and hours and hours of time lost.
DO NOT WORK WITH THEM! They did our migration halfway through then wouldn't proceed until we gave them a five star rating. They totally blackmailed us. The final results were not ideal. You're better off using piecemeal uploaders to upload all of your orders/customers/products. Use them at your own risk.
Not for us. Seemed like it would work well to migrate standard attributes, but for payment - which takes place on their platform - they asked for a official photo id (passport / drivers license) and copy of a credit card -- not sure why this is so invasive, we passed on sending this information overseas.
This app is useless. Be careful to use.
First of all, it will erase all of your previous SEO work. And they never tell you that. Then, after migration, you still need to rewrite/reformat all the descriptions of each item because they are totally different formats from two platforms. Again, they never tell you this. Third, during/after migration, it will generate a lot of useless emails/pages.
In a word, it's better to do the website again by yourself. It's very fast. This app cost me over $160, and useless.
This app is NOT USEFUL at all. Its a PAID app, nothing for free. I paid 70$ for migration. And Migration was wrong. I write like 20 mails . I sent screenshots and after a week they dont give me a solution. Variants Photo and Inventory didnt sync.
Hello equipacionsport!
Please, accept our apologies regarding your experience with the Cart2Cart Shopify Migration app. We totally agree that it's not okay when store data is not transferred as promised. Please, message the ID number of your migration to support@shopping-cart.com so that I could prioritize your ticket. I will also pass your case to the migration expert who will research the problem and provide a solution within the next 2 hours.
Thank you for letting us know about your concerns. We are sincerely sorry for the inconveniences you've had.