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We used this app 2 years ago to migrate our WP to Shopify. Everything went well and we were satisfied with the outcome. We then eventually needed the migration data to backtrack original information and they happily provided the requested files. They are very professional and the service they provide are outstanding. Kudos to Serge Zhukov!
Thank you so much for your wonderful review! We're delighted to hear your migration went smoothly and that we could help even years later. We'll be sure to pass your kind words on to Serge - he'll really appreciate them. Wishing you continued success with your Shopify store!
We have used Cart2Cart to migrate several stores from Volusion and WordPress to Shopify. The experience has always been positive, and the team over there worked to get our migrations perfect.
Thank you for sharing your experience! Our team truly appreciates your trust and is always here to help make your migration process as seamless as possible.
I had a very disappointing experience with Cart2Cart.
The biggest issue is their customer support. Initially, they respond, but after some time the responses become extremely slow, and eventually they stop replying altogether. This made the migration process very frustrating.
Another major problem is that after the demo migration, the URL keys were not migrated correctly, which can seriously affect SEO and existing search rankings.
Even more concerning, the URL redirects did not work at all. I contacted their developers multiple times regarding this issue, but my concerns were completely ignored, and I never received a proper solution.
If you're migrating an eCommerce store where SEO, URL structure, and reliable support are important
Thank you for sharing your feedback. We're genuinely sorry to learn that your experience with Cart2Cart didn't meet your expectations.
We understand how important responsive support, accurate URL migration, and SEO continuity are for every eCommerce migration. It's disappointing to hear that you felt your concerns weren't addressed, as providing timely assistance and reliable migration results has always been our goal.
Over time, we've continued to improve both our migration technology and customer support processes based on feedback like yours. We know that every migration is unique, and we remain committed to helping customers achieve the best possible outcome with clear communication and expert assistance throughout the process.
We appreciate you taking the time to share your experience. Feedback like this helps us identify opportunities to improve and deliver a better service for our customers.
Cart2Cart is a great service that allows you to migrate from old sites to shopify with confidence. Orders, posts, content, URL redirects, images - everything can be brought over. The customer service is excellent and they are very responsive and helpful.
Excellent support and a very helpful team! My questions were answered quickly, clearly, and professionally. The support agent took the time to understand my migration issue and helped me find the right solution. I felt well supported throughout the entire process. Thank you for the great service!
Thank you for your wonderful feedback!
We're delighted to hear that our support team was able to answer your questions quickly and help you find the right solution for your migration. Providing clear guidance and personalized assistance throughout the migration process is something we strive for every day.
Your kind words mean a great deal to our team, and we'll be sure to share your appreciation with the support agent who assisted you.
Thank you for choosing Cart2Cart. We wish you a smooth migration and continued success with your online store!
Great app, so easy to use and transfers all relevant order information over.
There are scammers. I used them, and nothing was done, and they took my money.
We’re sorry to hear about your frustration. However, we’d like to clarify that the only recorded charge on your Shopify account was a one-time migration payment of $102.40 made and accepted on April 22, 2024 for Migration #353533. According to the app history, the app was later uninstalled in May 2024 and reinstalled again in May 2026 without any new charges.
Additionally, there have been no recent migration requests or migration activities created under your account.
We take accusations of scams or theft very seriously, and there is no unresolved billing activity associated with your account from 2026. Our support team has repeatedly attempted to assist and investigate the issue based on the information provided.
If there is a specific transaction or unresolved migration problem, please contact us directly with the relevant details so we can review it properly.
J'ai testé cette application pour une migration Shopify → PrestaShop avec un très petit ensemble de données (environ 20 produits et quelques clients), et le résultat a été un désastre complet.
Dès le début, la migration a généré des dizaines de problèmes critiques :
Les pages produits renvoyaient des erreurs 404, même en utilisant l'aperçu du back-office PrestaShop.
Les catégories étaient visibles dans le back-office mais n'étaient pas correctement liées à la boutique, ce qui perturbait le routage.
Incohérences entre les tables de produits (product / product_shop) nécessitant des corrections SQL manuelles juste pour rendre le site utilisable.
Les commandes importées affichaient des produits et des images incorrects par rapport aux commandes Shopify d'origine.
Les données de commande et les associations de produits étaient totalement peu fiables.
Ce qui est encore plus frustrant, c'est le modèle de tarification : les options essentielles (URL SEO, redirections, etc.) sont facturées plus de 50 $ chacune, et même lorsqu'elles sont activées, elles ne fonctionnent pas de manière fiable.
Après avoir perdu une journée entière à dépanner une migration test, il est devenu évident que cet outil n'était pas prêt pour la production.
Cette application crée plus de problèmes qu'elle n'en résout.
Je recommande vivement de l'éviter si vous accordez de l'importance à votre temps, à l'intégrité de vos données ou à votre santé mentale.
Traduit avec DeepL.com (version gratuite)
Hello Kymaya,
Thank you for sharing your detailed feedback. We understand your frustration and appreciate the time you took to describe the issues you encountered during your Shopify → PrestaShop test migration.
We also note that the review was translated into French. For clarity, our support and engineering teams primarily operate in English, and reviewing the original version of the feedback often helps us analyze technical details more accurately. That said, the concerns you raised are clear and understandable regardless of language.
Shopify to PrestaShop migrations can be technically complex, particularly when it comes to product-shop associations, URL routing, and order data mapping. Our service is designed to automate the core migration, but certain store configurations, PrestaShop versions, or third-party modules may require post-migration adjustments.
Issues such as incorrect order associations or the need for manual SQL corrections are not the experience we aim to deliver. In such cases, our support team can review migration logs, validate mappings, and apply fixes where possible.
Regarding paid options such as SEO URLs and redirects, their behavior can depend on the target store’s configuration and enabled modules. We regret that these features did not meet your expectations in this instance.
We value constructive feedback and would welcome the opportunity to review your case in detail, including the original (non-translated) version if available, to better understand what went wrong and how we can improve.
Kind regards,
Cart2Cart Support Team
Cette application est une véritable arnaque !
Nous avons payé plus de 600 USD pour rien.
Fuyez si vous souhaitez faire une migration de Prestashop vers Shopify !
Le support client et sav est inexistant.
Nous avons perdu plus d'un mois de travail avec cette mauvaise application !
Ne perdez ni votre temps ni votre argent !
Dear Customer,
Thank you for your feedback. We sincerely regret to hear about your dissatisfaction, and we appreciate the opportunity to address your concerns in detail.
At Cart2Cart, we strive to provide transparent and high-quality migration services, and we would like to clarify a few points in response to your review:
Cost of the Service: The price you were charged, over $600, reflects the complexity and volume of data involved in your PrestaShop to Shopify migration. Our pricing is always transparent and provided upfront before the migration begins, so there are no hidden fees. For clarity, we recommend reviewing our pricing details here:https://www.shopping-cart-migration.com/migration-pricing. We believe this misunderstanding might have caused some frustration.
Duplicate Accounts: One of the issues that clients sometimes face involves duplicate customer accounts. This typically happens when orders from your previous store are not linked to specific customer accounts. Shopify requires all orders to be associated with a customer profile, so during migration, we create accounts for unlinked orders. This might give the impression of duplicates, but this is due to Shopify’s structure rather than our service. You can review an example here: https://prnt.sc/bRqpKkCkjE5p.
EAN Field Not Migrated: We understand that the review mentioned the EAN field not being transferred. Cart2Cart does not advertise this field as part of the migration by default, as outlined in our Migration Options:https://www.shopping-cart-migration.com/shopping-cart-migration-options/1072-prestashop-to-shopify-migration. Although fields like GTIN, EAN, and Barcode are often requested, this can depend on Shopify’s system limitations. We would recommend reviewing your migration configuration to ensure it matches your expectations: https://prnt.sc/lTNGgjd7msew.
Weight Units Issue: The review mentioned problems with weight units. This issue is fully resolvable within Shopify's settings. You can easily adjust the weight units directly in your Shopify store's settings. Should you need assistance, we can provide detailed instructions. For example, please refer to the following setup screenshot: https://images.support.magneticone.com/6fd7fed/24-05-16_0134e.jpg.
Customer Support: We are sorry if our support service didn’t meet your expectations. However, our support team is available 24/7 to assist with any migration issues via live chat, email, and phone. We strive to respond as quickly as possible and resolve any issues that arise. You can view our support availability here: Screenshot. If there was a specific issue with response times, we would be happy to investigate and correct it.
Time Spent: We understand how valuable your time is, and we regret that the migration process took longer than expected. Data migrations can sometimes take more time due to the complexity of your store's setup and specific requirements. That said, we are confident that the migration was handled correctly. We’d like to further analyze your case if needed to ensure the migration was performed as efficiently as possible.
Please contact us directly at support@shopping-cart-migration.com so we can better understand your situation and work towards a resolution. We are dedicated to ensuring that you have a smooth and successful migration experience.
Thank you for your feedback and for giving us the opportunity to clarify these points.
Best regards,
The Cart2Cart Team
We signed up for the service migration package and paid over $1000 to help us speed up and streamline the migration from our magento store, unfortunately we are on day 12 and we have not yet had one full migration, it stops and technical support takes a very long time to be able to respond. We are ready for any help they need from our side, and requested they call anytime. Sales support is quick and 24/7, but it doesn't help because they keep telling you they will give it through to tech support so there is a big lag and delay in communication and execution. We thought they were in Canada or the US as stated on the app page so we can be on the time zone. It appears they are not. Our business is depended on a timely migration because it is a live store, with active customers and sales. We have to disable the firewall and security on our live magento while they run the migration, and it puts our live site at risk and makes the performance very low and slow. We have struggled for almost two weeks now to attempt to communicate that we need them to please prioritise help when a migration starts. It has been very stressful and frustrating. I think they could have a great app, but the practical implementation and available tech support for a live online store with high risk of loss with days of delay this is not an advisable option.
