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I gave up. After 4 hours of back and forth with technical support, the migration tool could not connect to my shopify store. Tech support changed permissions in my shop manually and claimed it was working, but this didn't help. They promised to follow up by email - all I got was canned troubleshooting instructions which were not useful. Good luck!
oh my goodness. I called with a questions and the guy was so rude. He told me he only answered questions about pre-enrollment. That other questions needed to be handled with chat. Of course I had already tried that avenue and didn't recieve any communication for 25 minutes.CUSTOMER SERVICE IS HORRIBLE!
Bad and very unpleasant customer service. 30 minutes of chat, for simple questions. They say they'll get back to you by email, but I'm still waiting.
Moreover, when you delete the application, it is still present on your store. The chat support is unable to explain why and give a solution.
The had excellent support but after 30 minutes of chat they needed an expert to look at why it wasn't working for my site. They requested control panel passwords and FTP info. and I was not comfortable with that. Here's to hoping I find a simpler app.
The app has limited functionality, is cumbersome, is expensive, and especially the customer support staff is unresponsive.
Our two companies used the app to migrate more than 6.000 Skus from our old e-commerce provider to Shopify Plus, and we are very happy with the results! Cart2Cart support went the extra mile to help us troubleshoot some issues with our data and recommend possible courses of action related to future improvements. Highly recommend their services and trust them to be fully capable of solving any migration issues you might have while transitioning to Shopify.
Thank you so much for taking the time to write this review! We work hard to meet expectations of our clients, and we’re happy to hear we hit the mark for you. Don't hesitate to contact us whenever you need us because Cart2Cart is always here to serve you.
OMG ridiculously expensive! They want to charge more than $100 per hour and act like it'll take forever and they're manually migrating things.
Use their demo migration from Oscommerce to Shopify and the few items transfer will show all the html texts on the items products description. No good if you have thousands of products to transfer
Hello hardtechgroup,
We understand your disappointment and totally agree that it's not okay when the store data isn't transferred as promised. Please, message the ID number of your migration to support@shopping-cart.com so that I could prioritize your ticket. I will also pass your case to the migration expert who will research the problem and provide a solution within the next 2 hours.