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I gave up. After 4 hours of back and forth with technical support, the migration tool could not connect to my shopify store. Tech support changed permissions in my shop manually and claimed it was working, but this didn't help. They promised to follow up by email - all I got was canned troubleshooting instructions which were not useful. Good luck!
oh my goodness. I called with a questions and the guy was so rude. He told me he only answered questions about pre-enrollment. That other questions needed to be handled with chat. Of course I had already tried that avenue and didn't recieve any communication for 25 minutes.CUSTOMER SERVICE IS HORRIBLE!
Bad and very unpleasant customer service. 30 minutes of chat, for simple questions. They say they'll get back to you by email, but I'm still waiting.
Moreover, when you delete the application, it is still present on your store. The chat support is unable to explain why and give a solution.
The app has limited functionality, is cumbersome, is expensive, and especially the customer support staff is unresponsive.
OMG ridiculously expensive! They want to charge more than $100 per hour and act like it'll take forever and they're manually migrating things.