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The support of the app is bespoke. Customer service is doing their job very well! However, I find the whole interface quite difficult to operate.
Using this app currently and loving the help with abandoned carts and retargeting based off of cart interest
The app has a lot of bugs, I didn't like the customer service, there are better alternatives than this app
Hello! We have reviewed our customer service records and we are sorry but we can't find any trace of communication sent to our support service regarding your account. We'll be happy to answer your questions and solve your bugs if you let us know the issues you had. Please reach out at contact@carts.guru or chat with us in the app. Thanks!
Great app, very high ROI. Customer service is great and very responsive. Highly recommend this app!
Easy to use and works very good I have more sales than before I'm very happy with the service they provide
Actually really love this app! It's very effective in decreasing abandoned cart rates and increasing overall success of your site!
Highly recommended for any store!
this app is simply amazing, best retargeting app out there. 5 stars all the way will add revenue to your store immediately
initially gave me issues but i have to say the customer support is great, took the time to have a call to explain functions and everything. recommended
Hi Nicola,
Firstly, thank you for the feedback. I understand you experienced an issue during your free trial. Yes, our servers experienced heavy demand last week and we have since resolved this problem so that it will not occur again.
I’d like to invite you to resume your free trial by contacting your account manager through our in-app chat or through email. They’ll be happy to help you set up your first few campaigns to ensure you see a great ROI.
Thanks for giving us a try, and I genuinely hope you will take the time to give us another chance.
Best, Lou Lou
I use this app to launch my online store and i am super excited with the results. Thanks Sebastiano you made the process sooooo easy.
Thank you so much for taking the time to leave us a 5 star rating and all the best with your new online store!
Really amazing app with a lot of different options to recover abandoned carts. The best one so far. Also a fair pricing plan.