Releasit COD Fee & Partial Pay
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This app is not compatible with multi-currency/multi-locale stores. It fails to convert the currency for orders, always billing in the store's default currency. This results in invoices that are void and cannot be processed by our accounting team. We had to cancel COD orders and manually place them again which disrupted our workflow significantly.
The minimum order value for COD doesn't function correctly due to currency issues. If the store where COD is enabled uses a different currency than the store's default, the feature doesn't work. This defeats the purpose of using this app for multi-currency stores.
We had to uninstall the app and will maintain a 1-star rating until a solution is provided.
Hello there,
My name is Mehmed, and I’m the Tech Support App Lead at Releasit.
First of all, I want to sincerely apologize for the difficulties you experienced with multi-currency and multi-locale orders. I fully understand how serious these issues are, especially when they affect your accounting workflow, order processing, and overall store operations. You should never have to deal with void invoices or manually recreate orders because of app limitations, and I’m truly sorry this caused such disruption.
Regarding the currency conversion issue, you are correct that certain limitations can occur depending on how Shopify handles multi-currency data. In some setups, especially when the payment method and storefront currency differ from the store’s base currency, Shopify does not always provide consistent currency information to apps. This can lead to the app receiving only the default store currency, which unfortunately affects features like invoice generation and minimum order value validation.
That being said, this is still our responsibility to address, and we are actively working on improving compatibility with multi-currency environments. Your feedback is extremely valuable here, and I appreciate you taking the time to explain the exact impact it had on your workflow. It helps us prioritize these improvements and understand the real-world consequences for merchants.
I am very sorry that this led you to uninstall the app and leave a 1-star rating. I completely understand your decision, and I hope you will give us another chance once we implement a proper solution. As soon as we have full multi-currency support ready, I will be more than happy to personally notify you.
If you are open to it, feel free to reach out via email or chat so we can keep you updated on the progress or discuss any temporary workarounds that might help in the meantime.
Thank you once again for your honest feedback — it truly helps us improve.
Kind regards,
Mehmed
Tech Support App Lead
Releasit
Excellent Support Experience!
Thank you, Smiljan, for your outstanding support. I really appreciate your quick and professional response .
la uso su molti shop, funziona benissimo e assistenza super
Uma aplicação fantástica e que satisfaz todas as nossas necessidades. Uma equipa sempre disposta a ajudar mesmo quando temos dificuldades em configurar algo. Super recomendo.
Great app with extensive functionality Fantastic 24/7 support. Look forward to new features.
Releasit Cash on Delivery COD is an amazing app!
We use it to adjust cash-on-delivery fees based on our needs, and it works exactly as promised.
The customer support was exemplary. We reached out through the chat box to complete step 4 (updating the email templates), and the team was incredibly helpful and supportive until a real solution was found.
Communication was prompt and efficient, and the final outcome was excellent. We highly recommend it!
This app does exactly what it promises. The support team is exceptional — I highly recommend it to everyone.
We sincerely recommend this app! It is effortless and straightforward to use. In the few cases we needed support, they were very helpful and responsive. Last but not least, it is essential to have such an option for the Serbian market, as most of the orders are made with cash on delivery!
This app helped us assign COD fees with ease!
The support personnel was so helpful.
Thank you guys.
Quick support response. In no time we solved everything I needed. The app works without a problem:)
