Releasit COD Fee & Partial Pay

Excelente ayuda de forma inmediata, nuevas actualizaciones incorporadas de forma inmediata por ellos, un 10 de App y un 10 de soporte!!

The app itself is very useful and does what it’s supposed to.
Whenever an issue comes up, the support team is quick to respond and genuinely tries to help find a solution. Overall a solid app with good customer support.

Amazing Thanks for the Customer support

I’ve been using this app since I launched my store, and I can’t speak highly enough of their support team! They tackle any issues I have in no time, making my experience smooth and hassle-free.

bellissimo

Fast support service. It really helps my store.
Although my request was not in the app's support, they helped me with that problem. I recommend using this app.

Well-designed and functional app, but the customer service is disappointing. I simply asked if there was a particular feature available. After the first response from customer service, which included a video tutorial, I found that the change had already been made to my shop without my permission. After asking for everything to be put back the way it was, the main setting was not enabled, causing me damage. Fortunately, only one customer made a purchase without adding cash on delivery! Be careful!

Great App

We’re very happy with this app — it solved all our COD requirements perfectly. The setup was quick, and the features work exactly as described. The support team is extremely helpful and responsive, making the whole experience smooth. Highly recommended!

I recently had a very disappointing support interaction with Dzenan from Releasit. I reached out for help after upgrading to the new Shopify thank you page and updating Shopify notification template. I’m on the Enterprise plan, so I expected a more thorough service and at least a full check of the installation, but I kept getting partial answers and was told to “check with Shopify” for the rest. Even after asking twice to confirm that the setup was correct, the request was never properly addressed.

The whole experience felt rushed, incomplete, and far below the level of support I would expect from a premium plan. If you’re looking for attentive, clear, and complete help, my experience suggests you may not get it here.