Releasit COD Fee & Partial Pay
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The app works perfectly, you can even customize it just for the countries where you want to sell with COD. Support is quick in response and very efficient. We have been using this app since we decided to add COD, recommended.
This app is not compatible with multi-currency/multi-locale stores. It fails to convert the currency for orders, always billing in the store's default currency. This results in invoices that are void and cannot be processed by our accounting team. We had to cancel COD orders and manually place them again which disrupted our workflow significantly.
The minimum order value for COD doesn't function correctly due to currency issues. If the store where COD is enabled uses a different currency than the store's default, the feature doesn't work. This defeats the purpose of using this app for multi-currency stores.
We had to uninstall the app and will maintain a 1-star rating until a solution is provided.
Hello there,
My name is Mehmed, and I’m the Tech Support App Lead at Releasit.
First of all, I want to sincerely apologize for the difficulties you experienced with multi-currency and multi-locale orders. I fully understand how serious these issues are, especially when they affect your accounting workflow, order processing, and overall store operations. You should never have to deal with void invoices or manually recreate orders because of app limitations, and I’m truly sorry this caused such disruption.
Regarding the currency conversion issue, you are correct that certain limitations can occur depending on how Shopify handles multi-currency data. In some setups, especially when the payment method and storefront currency differ from the store’s base currency, Shopify does not always provide consistent currency information to apps. This can lead to the app receiving only the default store currency, which unfortunately affects features like invoice generation and minimum order value validation.
That being said, this is still our responsibility to address, and we are actively working on improving compatibility with multi-currency environments. Your feedback is extremely valuable here, and I appreciate you taking the time to explain the exact impact it had on your workflow. It helps us prioritize these improvements and understand the real-world consequences for merchants.
I am very sorry that this led you to uninstall the app and leave a 1-star rating. I completely understand your decision, and I hope you will give us another chance once we implement a proper solution. As soon as we have full multi-currency support ready, I will be more than happy to personally notify you.
If you are open to it, feel free to reach out via email or chat so we can keep you updated on the progress or discuss any temporary workarounds that might help in the meantime.
Thank you once again for your honest feedback — it truly helps us improve.
Kind regards,
Mehmed
Tech Support App Lead
Releasit
Just installed the Releasit Cash on Delivery COD app. The support team was super helpful with setting up the page, and installing the program, answering our questions. The program helps us a lot, especially here in Hungary where a lot of people still uses the cash on delivery function.
Thank you again so much.
Ho iniziato da poco a utilizzarla. Ci sono alcuni punti che si potrebbero migliorare come la visualizzazione del compenso per il contrassegno che non viene segnato in tempo reale al momento del checkout, ma successivamente dopo aver inoltrato l'ordine (disponibile solo per i clienti Shopify Plus).
I am so happy to find this app. I tried to edit my theme with Java script to automate changing the total to include the COD fee but it didn't work since I didn't realize Shopify does not allow any code or app to change the checkout process. This app solved my issue and the customer service was top notch in helping set everything up.
App molto funzionale e fa il suo dovere. Abbiamo chiesto supporto all'assistenza per chiedere come poter nascondere il COD quando veniva selezionata la spedizione standard e l'assistenza ha subito risolto il problema
Assistenza perfetta, in qualsiasi ora del giorno e in qualsiasi giorno. Tutti molto gentili. App utilissima per gestire il contrassegno come metodo di pagamento!
Questa app è riuscita a soddisfare pienamente le mie richieste, offrendo esattamente ciò di cui avevo bisogno. La trovo intuitiva, funzionale e perfetta per gestire le mie attività quotidiane. Ogni funzione è ben progettata, e il supporto è stato impeccabile. Assolutamente consigliata per chi cerca un'app efficiente e affidabile!
Releasit Cash on Delivery COD is an amazing app!
We use it to adjust cash-on-delivery fees based on our needs, and it works exactly as promised.
The customer support was exemplary. We reached out through the chat box to complete step 4 (updating the email templates), and the team was incredibly helpful and supportive until a real solution was found.
Communication was prompt and efficient, and the final outcome was excellent. We highly recommend it!
La migliore app che ho trovato per il cash on delivery, mi permette di separare completamente la spedizione in contrassegno da tutto il resto dei pagamenti.
Da apprezzare soprattutto l'assistenza che su richiesta di aiuto mi ha effettuato la configurazione da remoto.
