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Support is lacking... Been days since we installed to have a solution. I have contact suppor tmany times and nothing changes, they dont take seriously the support at all. i wa sunable to have all my product online on tiktok. each time they tell me i should of done this and that... always customer fault it seems. I delete it.. they wont see me again
Rarely works and never syncs properly. Feel like im always waiting on Customer Service. Expensive for what you get. If your trying to sync over products "quick" to link to video or a live just know its not "quick" at all.
HUNDREDS of orders did not get marked as fulfilled creating a mess for our company. Reached out to customer service and they kept saying "It's been resolved" when in fact nothing had been resolved and orders are still open. Unprofessional and strange customer service at best. AVOID at all costs.
Two months later they are STILL trying to charge me, insisting that they connect with me over the phone, even though I've said I want to cancel multiple times, I've cancelled online and removed the app. Seems this company wants to STEAL your money.
We’re truly sorry to hear about your experience and completely understand your frustration — this isn’t the experience we aim to deliver.
Our team has made multiple attempts to connect with you to better understand and resolve the issue. If you could kindly reply to the last email we sent, we’d be more than happy to sort this out for you immediately.
We want to assure you that unauthorized billing is never our intention, and any confusion around charges will be investigated and resolved promptly.
Your trust matters to us, and we’d appreciate the opportunity to make this right.
Useless. Only sends information from tiktok to shopify not the other way around. So the data is always wrong!