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Solid application when it work but rather expensive.
Feeds sometimes stop working and it takes them days to react to our messages. There‘s no proactive monitoring from their side.
The damages are huge when feeds don‘t work for 48 hours because prices and quantities are not updated on markerplaces.
The support is way too bad for the amount they charge for the subscription.
Hi Pokecard Store,
Sorry to hear that you feel that way about our Support department.
We believe our pricing, which has free support included, is a fair and competitive price.
You mentioned that there is no proactive monitoring from our side, and that is correct. We are a self-help tool, which means that you are responsible to monitor your own channels within our tool.
We can reassure you that blocking your export channels was an exemption that was needed because of the Shopify migration. We wanted to make sure that all our Shopify customers had enough time to make their necessary changes without those changes affecting their export channels.
We take your feedback seriously and we will use it as an example in our Shopify migration evaluation.
Thank you for using our services and we hope the collaboration continues for many years to come.
Regards,
Channable Team
Channable’s Support Is an Absolute Disaster!
The platform might be excellent when everything runs smoothly, but the moment something goes wrong, their support is beyond terrible.
Considering how critical this system is—responsible for exporting all our feeds to marketplaces, Google and Facebook marketing campaigns—their response times are absolutely unacceptable, downright disgraceful, and meanwhile, you’re losing massive amounts of money—clearly not their concern.
There’s zero escalation in their support at all; it’s all handled by email, and it takes hours between each reply. Seriously, think twice before installing Channable—ask yourself if you’re ready to suffer huge financial losses the moment something stops working, because they sure won’t rush to help.
Hi WeShoes,
Sorry to hear about your recent experience with our Support.
We have evaluated your situation and we agree that our resolution time should have been better. We will cherish this feedback, so we can improve our Support in the near future.
We want to reassure you that the response time you have experienced was an exception caused by the Shopify migration. Our normal reply time lies within a working day.
That being said, thank you for using our services and we hope the collaboration continues for many years to come.
Regards,
Channable Team
The app is definitely limited in some ways and takes a lot of time to get used to, but once ready it runs smoothly. We use it for Shopify and different marketplaces. The support of Channable is really good and they try to give you the best solution. Once there is a problem, it takes a lot of time to find a solution and usually there are a lot of headaches.
Cheap regarding costs and smooth running if everything works but overall a very limited solution.
Great app with a lot of very useful integrations. Currently using it with Amazon, which is working great. The support team is very helpful.
At the begining it seems a bit clunky and for ITs..But it's actually very user friendly if you put some efforts and practice to understand how it works. It's very powerful due the 'rules', which are the core of Channable. This allow you to fix some issues on how your products are displayed on the market places. The support team is awesome, very professional. Also, instead of having your descriptions translated, you can keep your own (most of the feeds don't allow you this, saying "it's easy we translate it', which actually what we don't want..but to keep the original proof-reading)
Now it's a bit costly but it is what it is. Overall, i really recommend Channabe, seems the best out there!
Channable has been great for us. I love the ability to customize our feed and individual products. Channable support is also amazing to work with, their team is very knowledgeable, quick, and helps us troubleshoot if an issue ever arises.
Underrated, but truly the best app for feed management, especially for EU shopify stores. Besides sending your feeds to all possible channels, you can also receive back orders from marketplaces like Amazon and Ebay, which then get imported into Shopify.
The problem was that we had to build our own API integration with shopify to import the orders back. So in other words they can send feeds FROM shopify TO each channel you want, but getting orders back from lets say Amazon is not natively possible. You have to build your own API for that. Access to this API costs €50 a month, which is high in my opinion. If they in the future decide to build their own shopify order integration, then the price would also be €50 a month, but in the mean time I had to make a lot of developer costs to integrate the API. In that regard I'm not surprised that they don't have a lot of reviews here and would have preferred to give this review here if they had built their own Shopify order import first.
Alpine is tevreden met het gebruik van Channable. Met Channable kun je gemakkelijk product data bewerken, feeds maken en API koppelingen opzetten. De goede support is daarbij een dikke plus.
Excellent customerservice ! The team at Channable is always willing to help us out and are giving us great support and feedback,
La prise en main de l'outil est un peu complexe mais une fois le système compris (le service client est vraiment réactif et là pour vous expliquer comment fonctionne différentes règles, le mode de fonctionnement de l'outil) , je le trouve intuitif et simple. Mieux que les autres outils disponibles sur le marché et que j'ai pu tester. j'insiste sur le service client qu'il ne faut pas hésiter à contacter à la moindre difficulté, mais Channable academy est aussi très bien fourni en tutos qui sont grandement outils