Avaliações (58)

Classificação geral
4,5
Número por nível de avaliação
  • 88% das avaliações são de 5 estrelas
  • 9% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 2% das avaliações são de 2 estrelas
  • 2% das avaliações são de 1 estrelas
21 de outubro de 2022

Still learning about this tool but so far Channal.io is pretty amazing! I've only been using this service for a while, but I'm seeing better results than I expected, and I think I can get even better results in the future. Especially the individual training was very helpful in the initial setting.

banustory
Estados Unidos
Aproximadamente 1 ano usando o app
Channel Corp. deixou uma resposta 24 de outubro de 2022

Thank you for the continued support! If you need any help moving forward, please let us know!

9 de dezembro de 2021

This is my second time around using this app. The first time I initially installed this app I was quite overwhelmed and clueless and to how to navigate and integrate this app on my Shopify store. Most of the instructions weren't in English, there was no tutorial and I didn't have the time to go through and understand how it worked. I needed a customer service/chatbot that just worked. One the ...

Adorable Cute Plushies
Estados Unidos
Aproximadamente 1 ano usando o app
Channel Corp. deixou uma resposta 26 de dezembro de 2021

Thanks a lot for the 5 stars! We will let Robyn know that she did an amazing job :) We are actually trying to make more videos in English on youtube. We understand that user ...

23 de fevereiro de 2023

The most amazing experience! I had setup my channel.io account with all tutorials I was provided with and had no issues as it was super simple. One of the advisors reached out to me and wanted to schedule a meeting to help understand my use for channel.io and my business model, this was an amazing experience and I received so much insight as to what features I have at my disposal and how much ...

Rosefii
Estados Unidos
10 meses usando o app
Channel Corp. deixou uma resposta 26 de fevereiro de 2023

Thank you so much for your review. We look forward to working with you to help you build a successful business!

12 de julho de 2022

This app is a must- have companion to my business. Channel.io’s automated chat bot system, I could finally sleep at night. That made things much easier for me as I could get some proper rest. Even if it’s an automated message, the experience is different from getting no response. Customers actually waited for a response from me without complaints. Because of the immediate responses some customers ...

CASABELLO
Coreia do Sul
9 meses usando o app
Channel Corp. deixou uma resposta 19 de julho de 2022

Thank you so much! Our team is routing for Casabello's continued growth!

25 de novembro de 2022

PCでもモバイルでも確認や答えがやりやすい。
さらに、お客さんの情報確認もすぐできるので
CSする時間が短くなりましたし、
プロモーションなどもデータを見てからやるので
本当に楽です!
ずっと使うと思います!

chuu Lens JP
Japão
9 meses usando o app
Channel Corp. deixou uma resposta 4 de janeiro de 2023

対応時にお客様の情報確認できるの、使い慣れるともはや必須機能ですよね:)
リソース的に効率の良い対応もできているようで嬉しいです。
ずっと使うと思いますとのコメントも感激です!
こちらこそ、末長く引き続きよろしくお願いします!!

28 de junho de 2023

CS、CXまわりのツールと言えばチャネルトークという位置付けと思っております。自社でも以前使用していたツールのときとくらべると、問い合わせ数は増加傾向ではあるものの、対応している中の人数は横ばいとなっており、効率化が図れております。まだまだ使いこなせてはないので、用意されている機能を駆使すれば、顧客満足度をより向上できると確信しております!

toysub-store
Japão
9 meses usando o app
Channel Corp. deixou uma resposta 28 de junho de 2023

toysubさん、レビューありがとうございます!!
御社の業務効率に貢献できているとのこととても嬉しいです!

よりマーケティング面でも活用できるよう日本メンバーでご支援できればと思います!!引き続きよろしくお願いします!

19 de dezembro de 2022

Channel.io allows us to provide a VIP level of service that our demanding customers expect. Our customers do not have a lot of extra time in their day. Channel.io helps us find solutions to their problems faster. Which is good for the customer and great for our conversion rate.

L'Atelier Forte
Estados Unidos
8 meses usando o app
Channel Corp. deixou uma resposta 4 de janeiro de 2023

It's great to hear that Channel.io has helped you provide the high-level of service that your customers expect. We're glad that you're able to provide VIP service with the ...

10 de outubro de 2022

Very helpful for the business. The live chat bot helps interacting with the customer real-time and it gives the business a boost.

Bathla Home
Índia
8 meses usando o app
Channel Corp. deixou uma resposta 24 de outubro de 2022

Thank you much for the review! If you'd like to find out more about our platform in detail, please let us know!

10 de novembro de 2022

Channel.io is great app to organize your teams and gives good customer analytics. Easy to learn and has good customer service.

The Peachie Shop
Estados Unidos
7 meses usando o app
Channel Corp. deixou uma resposta 26 de novembro de 2022

Thanks! We hope your experience continues to be a good one!

16 de novembro de 2022

お客様のお買い物のストレスを低減するために導入しました。
自動Botを様々なパターンで簡単に作成することができるので、お客様のストレスも減ったかなと感じています。 コミュニケーションが増えてたくさんのヒントをいただけるようになりました。よりお客様に楽しんでいただけるサイトにしていくために必要なツールだと感じています。

ポール & ジョー公式オンラインストア
Japão
7 meses usando o app
Channel Corp. deixou uma resposta 4 de janeiro de 2023

これからも機能を拡張していくつもりですので、より良いサービスをお客様に提供できるよう努力していきます。