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Honest thoughts after installing this app:
- pros: suitable if you're targeting Asian (Korean and Japanese) markets, clean user interface. - cons: It makes you sign up
- and seems to collect your customers and your shop's data
- Installation process is longer than other apps
- Relatively expensive pricing for the services provided - Not suitable for the American/western markets
- Its reviews seem to be unreliable as they're mostly published on the same date
- Not really different from already existing chatting apps
Hello, this is Channel team. I’m sorry to hear that you haven't been satisfied with our features and pricing.
Thank you for your honest feedback. :) We'd love to answer some of your questions here:
Firstly, yes we are based out of Korea, Japan and the US, having about 120,000 active accounts. We're expanding our service to the global market and we're fairly new to Shopify, so your feedback is crucial to improve our services!
We also want to tell you that we're making improvements on the installation & integration for global merchants as we speak.
Our pricing is designed to scale when your business scales, and considering that our live chat is based around a CRM (which tends to become quite expensive) our pricing is comparatively cheaper than most other platforms on the market. Our support team will reach out to you with a step-by-step solution. Looking forward to your reply through email.
We sincerely hope you get the most out of our service, Channel.io.
Thank you again for your feedback, and we'll make sure to forward your concerns to the rest of our team.