ChannelReply

Name: ChannelReply
Brand: ChannelReply
Rating: 5.0 (3 reviews)

Preço: grátis

Classificação (5,0)

Avaliações

Programador

ChannelReply

Ver loja de demonstração

Shopify messaging in Freshdesk with ChannelReply

ChannelReply displaying Shopify data in Help Scout

ChannelReply's Re:amaze-Shopify integration in action

Refunding a Shopify order from Zendesk using ChannelReply

Changing the Shopify shipping address from Zendesk

A Shopify message via ChannelReply in the Re:amaze mobile app

Shopify data in ChannelReply in the Re:amaze mobile app

A Shopify message from ChannelReply in the Freshdesk mobile app

Shopify data in ChannelReply custom fields on Freshdesk (mobile)

Sobre esta aplicação

Lançada

24 de junho de 2021

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Categorias

Gestão de tickets de assistência

Funciona com

Zendesk, Freshdesk, Re:amaze, Zoho Desk, Kustomer, Onsite Support

Help shoppers in Zendesk, Freshdesk, Zoho Desk, Help Scout, Re:amaze, Kustomer or Onsite Support.

Answer messages faster than ever before and get back to selling! ChannelReply plugs Shopify order info directly into your helpdesk for faster, easier support. Whenever you open a ticket, you'll see detailed info on your customer and their order right beside your conversation. No more looking up info like the tracking ID or shipping status on a different screen. Plus, automatically act on Shopify data. Tag all high-value orders and customers, send personalized autoreplies, and much more.

View order info from unlimited Shopify stores in a single app.
Reply directly to customer messages and even to order notifications.
Personalize canned replies and autoreplies with order info (N/A in Help Scout).
Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
Identify messages by store, contact form used, order value and other details.

3 avaliações

Avaliação geral

Pontuação por nível de classificação

100% das classificações são de 5 estrelas
3
0% das classificações são de 4 estrelas
0% das classificações são de 3 estrelas
0% das classificações são de 2 estrelas
0% das classificações são de 1 estrelas

22 de novembro de 2023

Very easy installation and straightforward setup.
Great app!

BebeMama

Bulgária

About 2 months usando a aplicação

6 de julho de 2021

Great app, have been using ChannelReply for our Amazon & Ebay sales for years - happy to see them come to Shopify for our D2C site which was the last piece of the puzzle for us. Saves us a ton of time from having to switch around between support admins, all customer info loads and makes it very easy for our team!

THE MASTLINE Co.

Estados Unidos

Over 2 years usando a aplicação

6 de julho de 2021

I initially downloaded Channel Reply to synchronize interactions with my customers across multiple channels after quickly realizing the myriad of communication channels we had open. Channel Reply allowed me to easily manage, track, and engage with my customers in a seamless and concise manner. The integration was a breeze and only took a matter of minutes. I'm already realizing the benefits after only a short period of use and now I can focus more on growing the business.

Seven Barrels

Estados Unidos

6 minutes usando a aplicação

Todas as avaliações