Chaperone

Find shipping issues early, reduce WISMO requests, delight customers and protect store reviews.

Chaperone tracks fulfillments across carriers in real time to catch delivery delays and exceptions before buyers notice. The app flags issues on a centralized dashboard and can alert your team by email or automatically notify affected customers with proactive updates before they ask questions. Intercepting transit problems early cuts "where is my order" (WISMO) tickets, protects your store's reviews, and proactively transforms would-be upset customers into delighted customers.

• Unified problem queue flags late shipments, returns, and delivery exceptions.
• Slipped ETA watchlists catch potential delays before your customers notice.
• Spot unscanned packages to prevent forgotten or lost warehouse orders.
• Analytics dashboard tracks carrier on-time rates and transit times.
• Automated customer and team messaging tools.