Categorias relacionadas

ChargeDesk

Optimise customer support. Manage orders inside any helpdesk.

A partir de $29/mês. Avaliação gratuita de 14 dias. Pode haver cobranças adicionais.

Secção de valores-chave

Supercharge Your Helpdesk

See Shopify orders inside Freshdesk, Zendesk, Front, Help Scout, LiveAgent, Intercom, LiveChat, HubSpot, Missive, Gmail, Chrome & more!

Process Refunds

Enable your support agents to process refunds without leaving their helpdesk. Record a full log including reason codes for detailed reports.

Create Live Shopify Orders

Create an orders for a customers during any conversation and send a link for immediate payment on your Shopify store. Never miss a sale.

Detalhes da aplicação

ChargeDesk

ChargeDesk

ChargeDesk connects your Shopify store with your existing helpdesk. We offer native integrations with all the most popular helpdesks. For those which we don't directly support, our Chrome app will allow you to tag and manage customers on any web page. We also offer iOS and Android apps for customer management on the go.

Our powerful algorithms automatically match your customer's orders to their support tickets. Orders will be shown next to support tickets where you can see the customer information and perform refunds. In the rare case where a perfect match is not found, our apps enable your support agents to search for customers based on their name, email address, phone number or even information inside the order itself.

ChargeDesk also uniquely allows you to create new orders for your Shopify store right next to a support tickets or conversations. This means your support agent can be chatting with a customer and immediately create an order for them. The customer will complete the order on your store as if they had chosen the items themselves. Say a customer is asking about the best shoe for their needs. A support agent can suggest a shoe, in their size and send them a link to the final order with their items already in their cart.

The ChargeDesk platform also offers detailed reporting, invoice and receipt generation, a self-support portal and many more features.

Data de lançamento

Integração com

  • Front
  • Help Scout
  • Freshdesk
  • Intercom
  • Zendesk
  • Hubspot
ChargeDesk

ChargeDesk

ChargeDesk connects your Shopify store with your existing helpdesk. We offer native integrations with all the most popular helpdesks. For those which we don't directly support, our Chrome app will allow you to tag and manage customers on any web page. We also offer iOS and Android apps for customer management on the go.

Our powerful algorithms automatically match your customer's orders to their support tickets. Orders will be shown next to support tickets where you can see the customer information and perform refunds. In the rare case where a perfect match is not found, our apps enable your support agents to search for customers based on their name, email address, phone number or even information inside the order itself.

ChargeDesk also uniquely allows you to create new orders for your Shopify store right next to a support tickets or conversations. This means your support agent can be chatting with a customer and immediately create an order for them. The customer will complete the order on your store as if they had chosen the items themselves. Say a customer is asking about the best shoe for their needs. A support agent can suggest a shoe, in their size and send them a link to the final order with their items already in their cart.

The ChargeDesk platform also offers detailed reporting, invoice and receipt generation, a self-support portal and many more features.

Data de lançamento

Integração com

  • Front
  • Help Scout
  • Freshdesk
  • Intercom
  • Zendesk
  • Hubspot

Preços Avaliação gratuita de 14 dias

Visualizar todas as opções de preço

Hobby Plan

$29/mês

SMS usage fees may apply.

  • Up to 1200 Recent Customers
  • Up to 4 Active Agents

Startup Plan

$99/mês

SMS usage fees may apply.

  • Up to 6000 Recent Customers
  • Up to 13 Active Agents

Business Plan

$249/mês

SMS usage fees may apply.

  • Up to 36000 Recent Customers
  • Up to 36 Active Agents

Enterprise Plan

$749/mês

SMS usage fees may apply. Additional agents and customers are also supported on this plan for an additional fee.

  • Up to 180000 Recent Customers
  • Up to 120 Active Agents

* Todas as cobranças são faturadas em USD.
** As taxas recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.

Avaliações

5.0 de 5 estrelas

A avaliação geral reflete o estado atual da aplicação. Embora considere todas as avaliações da aplicação, dá prioridade às mais recentes.

Pontuação por nível de classificação
  • 100% das classificações são de 5 estrelas
  • 0% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 0% das classificações são de 1 estrelas

Lista de avaliações

Filtrar e ordenar avaliações

  • Sunshine Kids Australia

    Local Austrália
    Tempo passado a usar a aplicação 5 months

    Helps me list my products and I'm starting to use it to create orders inside Zendesk. Really useful having all the functionality inside Zendesk!

Aplicações semelhantes a ChargeDesk

  • Marsello: Email, SMS & Loyalty

    Marsello: Email, SMS & Loyalty

    Email Marketing, Marketing Automation, SMS & Loyalty Rewards

    4.6 de 5 estrelas(338avaliaçãos)
    Avaliação gratuita de 14 dias
  • Doppelganger

    Doppelganger

    Find and combine duplicate customers

    5.0 de 5 estrelas(5avaliaçãos)
    Plano gratuito disponível
  • 助ネコ 通販管理システム

    助ネコ 通販管理システム

    複数のECショップと実店舗受注商品の発送出荷、在庫をまとめて管理、自動処理できるクラウド型(ASP)の受注管理システムです。

    Sem classificaçãoSem avaliações
    Instalação gratuita
  • scim‑provisioning‑deprovision

    scim‑provisioning‑deprovision

    Sync Userbase, Products & Orders across your Stores & Websites

    5.0 de 5 estrelas(1avaliação)
    $89/mês