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In base alla valutazione
Thanks so much for your review!
Amazing customer service. Very patience and helpful
Had a great call with Juda about chargeflow.
This service is going to help us scale with confidence!
Great support from Mariannce and Cassie
The best company to work with
very helpful and good understanding . i hope that i win with chargeback cause now they fighting for it. thanks for good service
Very good and fastest support ever seen! Recommended.
Kind and fast customer support. Thank you Joan for your help.
Super useful app! I don't know what I'd do without them for automated disputes. Carina from support is super helpful and kind too!
Great stuff!
Maria helped me out and was quick to handle an issue I had.
This is the best app to use. Chargeflow has saved me from customers who don’t always provide the truth. Must have!!
I want to express my gratitude and appreciation for Chargeflow, especially for Maria's outstanding service. From start to finish, the support I received was absolutely exceptional. Maria went above and beyond to ensure all my questions were answered and that my issues were resolved quickly and effectively.
Her professionalism, kindness, and thorough understanding of the process truly stood out. It's rare to find such personalized and efficient customer service nowadays, and Maria exceeded all my expectations.
Chargeflow as a platform has proven to be reliable and user-friendly, but the incredible service provided by Maria is what makes the experience even more remarkable. Thank you, Maria, and the entire Chargeflow team for your dedication and excellence!
Chargeflow has truly exceeded my expectations! The team is incredibly supportive, responds super quickly on the chat, and is always ready to help. A special thanks to Maria – her patience and clear explanations have been invaluable throughout this process.
Although I’m still anxiously awaiting the outcome of the chargeback, it’s reassuring to know there’s a team behind me that is both professional and proactive. The support so far has been outstanding, and I trust in their approach. Thank you, Chargeflow!
Brilliant, easy setup & great assistance from Juda via Google Meet for setting up my alerts.
Was extremely easy to set up and customer service was a plus ! Will give my option on it on a father note after continuous sales
Great service !
good
Hi Dylan, I'm Dror - Head of Customer Success here at Chargeflow.
Thanks for your feedback. I am sorry about your experience and it was important for me to personally look into the case myself and address your concerns.
After conducting a thorough audit of your account, I found no charges made for the mentioned amount, nor anything billed outside of the agreed scope and results. We take pride in our success-based fee model and transparent billing structure and I am happy to provide further clarification if needed.
Additionally, our system, which focuses on responding to chargebacks, does not have the capability to affect your reputation with payment providers nor cause issues leading to account cancellations.
As we highly value our partners and customer satisfaction is our top priority - I would appreciate the opportunity to discuss this further.
I have tried reaching out several times via email to see how we can assist and address your concerns - please feel free to reply or reach out anytime. We are always available via the live support chat or email.
Thanks and hoping to hear back from you.
Dror
Don't waste precious time wading through complex dispute processes. Chargeflow automates the entire chargeback response process, gathering evidence and crafting compelling arguments to maximize your chances of winning disputes.
I just installed the app, very eager to see how it performs, customer support was great.
The support has been excellent so far. Very prompt and helpful. I would recommend this service to others.
I'm waiting to see the results so I can comment further.
Mariane is great! Very professional and helpful.. Thank you!
Great service from Boaz! Really recommend using this app and the tailored service that you get from the astounding team.
The customer service help is amazing. I've been using chargeflow for about 4 months and it's great
They have best help me in every way. Totally recommend to any business on Shopify
This company is great to deal with. The people are always friendly and always available when you need assistance. They will take care of all your chargeback issues, and they will keep you informed while they are doing it. It is a very easy-to-use platform.
This app is definitely a must-have for all e-commerce businesses as chargebacks are not a joke at all. We all know how hateful can be dealing with fraud clients who request a refund after receiving the products, and even against all odds, Chargeflow can be extremely helpful in fighting for your hard-earned money back.
Fight for your money, don't let the bad people win!
This is our first time to use this APP. The online chat services are very fast and professional.
I recently had the pleasure of interacting with Marianne from Chargflow and I must say, her customer service was exceptional. Marianne was polite, professional, and went above and beyond to ensure that my needs were met. Her quick response time was impressive and greatly appreciated. I just started using Charge Flow, and I'm already seeing results. It is a good and reliable app that has helped me manage my Chargebacks effectively and efficiently. I highly recommend Marianne for outstanding customer service and Chargeflow for anyone looking for a reliable finance management app. Thank you, Marianne, and Chargeflow for making my life easier!
Best app for handling PayPal and Shopify Payments cases. I can really recommend it.
Best hands-off solution for fighting chargebacks. Chargeflow will handle all chargebacks/claims for me, without my help or the help of an employee. So far, their responses to my chargebacks has been amazing which resulted in a lot of chargebacks won.
Great company, Boaz is very flexible with the calls and helped me out quickly. thanks!
Hey, thanks for your feedback!
We're always to support you, 24/7, feel free to reach out any time!
this apps is very sucks. charge me without notification...i never to use for chargeback recovery also
Hey Ah Hock - I'm Ariel, the CEO and co-founder of Chargeflow.
Thank you for taking the time to share your feedback. I'm personally here to address your concerns and ensure your satisfaction with our service.
I apologize for any confusion regarding the charges from our app. We strive for complete transparency and clear communication about our fees. I understand that unexpected charges can be concerning, and I am dedicated to clarifying this matter for you.
You began using Chargeflow on August 10, 2023. Within two weeks, we successfully handled a chargeback on your behalf (Case ID: 9912287528), demonstrating the tangible benefits we offer to your business. The charge you noticed was a "Success Fee," which we only apply after successfully recovering a transaction for you. This is in line with our commitment to a success-based pricing model, ensuring that we only benefit when we bring value to your business.
Given this context, I believe the 1-star review might be based on a misunderstanding. We adhere strictly to our pricing policy, which you agreed to upon signing up. Our goal is to assist entrepreneurs like you in combating fraud and enhancing your business's financial security.
As a fellow founder, I kindly ask you to reconsider your review.
Such feedback significantly impacts our app's performance and ranking, potentially misleading other merchants who could benefit from our solution.
I'm committed to making your experience with Chargeflow a positive and fruitful one. I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you.
I'm asking for the opportunity to demonstrate the full value of Chargeflow to you. Please feel free to contact me directly at ariel@chargeflow.io to discuss any further concerns or questions you might have.
Your feedback is invaluable, and I'm hopeful we can transform your experience into a positive one.
Best,
Ariel
Chargeflow is a game-changer for managing chargebacks! I've just started using it, and I'm already impressed by how easy it is to navigate. Looking forward to exploring more of its features.
I appreciate your feedback, thanks:)
We work hard to allow a seamless and easy usage of our app, so you can focus on growing your business with no worries about chargeback handling.
Amazing customer support, very responsive, reliable, and communicative.
Hey - thanks for your great feedback!
It's feels great to provide human-service along with a wonderful technical solution:)
I recently had the opportunity to utilize chargeflow for my store, and it has been a game-changer. As a store owner, dealing with chargebacks can be a tiresome and stressful task. Chargeflow simplifies this complex process, ensuring that I can focus more on my core business and less on the aftermath of transactions. The user-friendly interface, coupled with its efficient automation, made a noticeable difference in how we manage disputes. I was particularly impressed with the support I received, especially from Boaz, who was an amazing person to work with. His expertise and prompt responses contributed significantly to our positive experience. I highly recommend Chargeflow to any store owner looking to streamline their chargeback process.
Thanks so much for your great review!
We emphasize the development and professionalism of our customer service, as much as we do for our products, in order to ensure the finest utility of our app.
Game-changer for business that need to save time on dispute management.
recommend this service for anyone that have hard time handling it yourself
Hey, thanks for your great feedback:)
Indeed, chargebacks can be very frustrating, as the majority of them are coming from fraudsters unfortunately.
The best way to fight back is to spend the minimum amount of time & money in order to win and recover your lost money, and simultaneously allowing you to focus on growing your business without worrying about disputes.
If you want chargebacks done automatically this is it. I used it on ALL of my stores doing 6 figures on each and this is literally. THE solution. Shoutout BOAZ, thanks ChargeFlow! <3
I appreciate you kind feedback - thank you!
Our goal is to allow our clients to focus on growing their business and not worry about chargebacks at all.
After submitting tens of thousands of responses on behalf of our clients, you can be positive that our Ai technology and our experts can surely save you plenty of time & money:)
For now with the customer service I am getting for them I'll be giving them 5. They are absolutely one chat away regardless of time zone!
Thanks for your awesome feedback!
Indeed, in our online world we live in, we tend to forget we need the human communication & support.
We do our best to provide both the finest technology and and the best live-support to our clients:)
I'm extremely impressed with Chargeflow. User Interface is very simple, and Boaz is always readily available to help when I have questions. Chargeflow has allowed me to focus on scaling my business while taking care of the entire chargeback process on many disputes.
Thanks, I really appreciate your feedback:)
It's truly amazing to see the impact on business growth, when your chargebacks are fully handled with experienced people and tehnology.
Thanks again!
This is a great app. I was impressed before I even downloaded in the Shopify store because of the initial chat with questions and answers. I also felt good about the live chat To sum it up TOP OF THE LINE
Thanks for your great feedback!
We will always support merchants who suffer from chargebacks - this is are mission:)
Very helpful, I had a conversation with Mariane and to be honest she was very kind and professional in her replies, if you have chargbacks or hight risk orders and you need a professional team to look after your orders to make sure it's safe then you should definitely give them a try!!
Thanks for your kind words!
Fraud transactions are definitely frustrating.
We help you avoid them, as well as fight those which will become chargebacks on your behalf with our hands-off tech-solution.
All in one chargeback management, very helpful for our business with a very good win rate of disputes made against our business.
Highly recommend installing this app.
I appreciate your great feedback!
Thanks for trusting us with handling multiple stores of yours:)
We will keep on doing our best to achieve high win-rate and make sure no money is left on the table.
Fantastic service and highly recommend this to any retailer out there to stop fraud charge backs and save profits
Thanks for your great feedback!
Any type of chargebacks can be automatically handled with the best professional tools exist, in order for you, as a retailer, to spend your time & money on growing your business instead of fighting disputes.
The app is very helpful if you have multiple stores and need to track every case. It allows you to leave notes which was always a downpart of PayPal/Klarna when more than one person is working in there.
It is is still having some issues at time but when contacting their support via the chat funktion it gets resolved very fast. I am sure in future this app will be perfect and it will take less time to solve the cases, and to keep track of appealable cases.
Thanks for your hard work!
Thanks for your honest feedback!
From the beginning, it was important to us to provide superb human-service along with our advanced technology, so all queries and needs can be addressed and solved quickly and efficiently.
It's great to have you as our client:)
Great customer service! solves problems right away and their support staff replies quickly. Highly recommend
Thanks so much for your feedback!
In addition to winning chargebacks and saving merchants' money, we're dedicated to save a lot of time and headaches that come along with disputes.
Chargeflow is a helpful, unique app for my Shopify stores' customer chargebacks. Their customer support team responds quickly and the app features are well-designed. I look forward to using this app for many years to come, as it saves me a bunch of time. Thank you!
We appreciate your honest feedback - thank you!
As much as we can wish you won't get any chargebacks, it's only natural they will come, but now you know we have your back:)
The support service is so kind and professional.
They reply fast and personally, no bots.
Maria was so great with me that I will use this app always.
Hey - thanks for your great feedback!
It's feels great to provide human-service along with a wonderful technical solution:)