Chargeflow Prevent Chargebacks

CHARGEFLOW WILL LOSE YOUR CASES.

Chargeflow mishandled a chargeback for my store. Their system is supposed to allow a 5-day window to add evidence, but they submitted the case immediately before the window closed. Because of that, the evidence I provided, including customer communication and confirmation that the order was received, was never included, and I lost the case.

Afterward, when I expressed my irritation and asked for a refund. They agreed but it’s been a month of excuses. First they said claimed my store was closed so they couldn't issue it, (which wasn’t true), then they said they'd send it via Stripe (nothing received), and now PayPal but still nothing received bc they claim there are “issues.”

Between submitting the case prematurely and failing to follow through on a refund, this has been a very frustrating experience. I would not recommend them. It's easy with the help of AI to do it yourself so there's no need for this scam company.

I'm 90% sure they're a scam. Alert and prevent feature is a definitely scam - I called the customers whom they auto refunded and they were actually enjoying our products! And even the responses they write can be done via shopify itself now! No need for this app - save your time and money folks.

Do not even consider downloading this app, you will lose more money by partnering with them, manual chargeback submissions have a way higher win rate

Since we implemented this app, we lost all the chargebacks we got. Comparatively with before where we used to win about 30-40% of the cases

They are exceptionally responsive to inquiries, and I'm impressed at their knowledgeability in how to handle fraudulent chargebacks. It's extremely reassuring to know that they are willing to engage with their customer's questions and take the time to listen to the full story.

This is the best support team I’ve had the pleasure of working with. I’m usually a stressed entrepreneur, and to have 24/7 support especially after hours and on the weekends is just incredible. They’re very fast in responsiveness, thorough and have been able to handle every request even last minute ( a few hours before chargeback deadline ). So far they’ve won 3 out of 5 chargeback disputes and taken a huge load of my back. Super worth it.

I had a good onboarding experience with Dave and initially everything seemed very positive. The dashboard looked polished, functional, and easy to follow, which gave us confidence at the start.

However, shortly after onboarding, our chargebacks began accumulating to around 50, something our company had never experienced before. At the same time, we began losing chargeback cases at a much higher rate than we had previously.

The biggest issue was that the dashboard data was not accurate. While it displayed multiple pie charts and graphs showing disputes recovered, won, and lost, the figures were significantly different from our actual real-world results. This made the reporting extremely misleading and difficult to trust.

On top of that, the customer service team instructed us to make changes in Shopify that simply did not exist, which added to the confusion and frustration.

Overall, we are very disappointed with our experience using Chargeflow. While the onboarding and UI initially looked promising, the inaccurate reporting, methods and lack of reliable support ultimately made the platform unworkable for us.

Works great, lots of customization options for fighting chargebacks. They are flexible to help with specific requests to accommodate your company needs. Nice staff, always willing to help. Proactive account manager. Would recommend!

Aubrey was incredibly helpful throughout the entire Chargeflow setup process. She explained everything clearly, was very patient with my questions, and made sure the system was configured correctly for my Shopify store.

What I appreciated most was how responsive and supportive she was — it felt like she genuinely cared about getting things right rather than rushing through it. The setup is now clear, organised, and gives me much more confidence handling chargebacks going forward.

Highly recommend her support. Thank you again!

Absolutely shocked by Chargeflow internal Policies. BEWARE. In order to set up your account they will charge $100 as a temporary hold on your card. At no point in the process was I notified of this and I still cannot believe that this happened. I have installed many apps who perform a similar verification of your card, but usually with only $1. $100 is completely unnecessary and with no notice too, it is completely unacceptable.

I would Like to add that I was Very Impressed with the support from Jason, he made set up feel very easy. But I am left very upset by this decision and the cold corporate email from their billing department outlining their policy:

"At the moment, this is outside our scope, as it’s a company policy that applies to all customers who enroll in our service."

Whether it applies to all customers or not does not make the policy correct and in this instance, I believe it makes the situation even worse.

I will be looking for an alternative.