Chargeflow Dispute Chargebacks , 161件のレビュー

総合評価
4.7
評価レベルごとの件数
  • 評価の97%は5つ星です
  • 評価の0%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の3%は1つ星です
2024年4月24日

The support team has been very helpful to our business. We always consult them before shipping out risky orders, and they provide useful feedback to help us make good decisions. Highly recommended!

Higooga
中華人民共和国香港特別行政区
アプリの使用期間:10ヶ月
2024年4月3日

I haven't used their actual services yet but I have received great help from Mariane over their chat. She has been invaluable in her instructions, explanation of various features of the app and she has put my mind at ease with regard to a claim that I may come against. Now I feel confident that I am protected against false claims

The Chargeflow app and Mariane are both highly recommended !!! Thank you, Mariane !!!

COLORADDICTED.COM
ギリシャ
アプリの使用期間:7ヶ月
2024年4月2日

This company is great to deal with. The people are always friendly and always available when you need assistance. They will take care of all your chargeback issues, and they will keep you informed while they are doing it. It is a very easy-to-use platform.

Xtreme Bows
アメリカ合衆国
アプリの使用期間:4ヶ月
2024年3月21日

In today's fast-paced business landscape, time and money are invaluable resources. Chargeflow is a revolutionary tool that simplifies the management of payment disputes and helps businesses reclaim their time and resources. We have loved having them completely take over our Chargeback process completely. THANK YOU - you need to get this app for your company!

Echo Water
アメリカ合衆国
アプリの使用期間:2ヶ月
2024年3月18日

I strongly recommend using Chargeflow to handle all of your stores chargebacks. The way the handle responses is incredible with the extreme amount of detail they put forward on your behalf. Their customer service is also top notch and have responses to your questions in a matter of minutes. Cant recommend them enough!

Drive Protected
カナダ
アプリの使用期間:4ヶ月
2024年3月19日

This has been a great service that has a big impact on our bottom line!

Nano Hearing Aids
アメリカ合衆国
アプリの使用期間:7ヶ月
2024年4月6日

I would not recommend not using Chargeflow, mainly due to quality issues . And I have other concerns as well. Specifically, I just noticed they took about $5600 in 3 months. But when I add up the won chargebacks it’s less than $4000, so they should have taken less than $1000. I am asking Shopify Plus support to investigate. And much worse than this potential overcharging problem is that the quality of chargeback response writing to too often quite poor. For example, recently the Chargeflow staff submitted a response to a credit not received chargeback for approx. $2000 and staff completely ignored the fact that we return only the cost of the product and we don’t return the cost of shipping and handling. I complained about it 4 days ago by email, and my complaint has been ignored. So my 3rd reason for the one star review is they don’t appear to value their customers at all as they simply ignored my complaint. Disappointed and looking for better app.

Rejuva Fresh
アメリカ合衆国
アプリの使用期間:11ヶ月
2024年5月1日

They have best help me in every way. Totally recommend to any business on Shopify

Trap Fashion
アメリカ合衆国
アプリの使用期間:約1ヶ月
2024年4月10日

Not a fan. Ive lost more chargebacks than I've won. What they do is the same thing Shopify does. You are better off just getting a flow app and blocking high risk orders instead of getting chargebacks. don't waste your time

THE GLAM BOOK VENDORS
アメリカ合衆国
アプリの使用期間:8ヶ月
Chargeflow, Inc.が返信しました 2024年4月29日

Hello,

I'm Dror - Head of Customer Success.

I am sorry to hear about your experience, and I apologize if we were not able to meet your expectations.
Being an e-commerce merchant myself, it was extremely important for me to personally review your case with the team to address the issues raised.

As we are always committed to the success and satisfaction of our partners, I have tried reaching out several times via email to provide additional information along with suggestions on how we can quickly assist and address your concerns.

Please feel free to reply or reach out anytime; I am always available via the live support chat or email and happy to do everything we can to help.

Thanks and hoping to hear back from you.

Dror

2024年1月31日

This app is definitely a must-have for all e-commerce businesses as chargebacks are not a joke at all. We all know how hateful can be dealing with fraud clients who request a refund after receiving the products, and even against all odds, Chargeflow can be extremely helpful in fighting for your hard-earned money back.

Fight for your money, don't let the bad people win!

Fairie Cosmetics
オーストラリア
アプリの使用期間:約1ヶ月