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They are exceptionally responsive to inquiries, and I'm impressed at their knowledgeability in how to handle fraudulent chargebacks. It's extremely reassuring to know that they are willing to engage with their customer's questions and take the time to listen to the full story.
Works great, lots of customization options for fighting chargebacks. They are flexible to help with specific requests to accommodate your company needs. Nice staff, always willing to help. Proactive account manager. Would recommend!
Really impressed with this app. The setup was super simple, the interface is easy to use, and the support team is actually great. The chargeback alerts and fraud tools work well and the pricing is fair. Overall, a very solid app and IMHO worth having in your store
Chargeflow has been a huge time-saver for my store. Their automated dispute handling is incredibly smooth and removes all the stress of dealing with chargebacks manually.
The evidence files they generate are professional, detailed, and always submitted on time — something that used to take me hours every week.
Their support team is extremely helpful, fast, and friendly. They really care about merchants and go the extra mile to assist.
If you’re a Shopify merchant dealing with disputes, this app is absolutely a must-have. It saves time, increases your win rate, and gives you complete peace of mind.
Highly recommended
Aubrey was incredibly helpful throughout the entire Chargeflow setup process. She explained everything clearly, was very patient with my questions, and made sure the system was configured correctly for my Shopify store.
What I appreciated most was how responsive and supportive she was — it felt like she genuinely cared about getting things right rather than rushing through it. The setup is now clear, organised, and gives me much more confidence handling chargebacks going forward.
Highly recommend her support. Thank you again!
Great experience so far.
Chargeflow has been very helpful with account setup and explaining the chargeback process clearly. The support team is responsive and professional, and the account review gave useful insights. Looking forward to continuing using the service.
Great app, it has always served me very well and is very useful for those who are scaling and want a more robust operation.
I have been in contact with several people from the team since 2024 regarding different issues, and I can honestly say they are super friendly, responsive and helpful. The app is super easy to use. In short I love working with Chargeflow.
I couldn’t be happier with our experience using Chargeflow. As an eCommerce merchant, dealing with chargebacks used to drain time, energy, and revenue—but with Chargeflow we’ve turned the tables.
From day one, the setup was seamless. Chargeflow’s team helped get us connected quickly (we’re using Shopify and Stripe) and we were up and running in virtually no time. Their one-click integration and automated workflows mean we’re no longer bogged down in tedious dispute paperwork.
Highly recommended to install for any Shopify stores. Excellent support, fast and helpful replies, and I want to highlight Jason for his support with our queries, disputes and app configurations. Most importantly, we're now winning back ridiculous chargebacks that we've unfairly lost to in the past.