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So far, Chargeflow has made handling payment disputes very easy. It's intuitive, user-friendly, and almost completely automated. Would definitely recommend if you're looking for an app to handle your chargebacks.
My first dispute won! I was surprised. I never won a chargeback before. Great App and service! I recommend to all the website for better protection.
Great Team! Chargeflow drives an increase in profits almost immediately!
Very good, they are very helpful with my store, thanks to Mariane for the amazing customer support she has given me. I recommend
I required some help and advice today, which I found very helpful.
good
Hi Dylan, I'm Dror - Head of Customer Success here at Chargeflow.
Thanks for your feedback. I am sorry about your experience and it was important for me to personally look into the case myself and address your concerns.
After conducting a thorough audit of your account, I found no charges made for the mentioned amount, nor anything billed outside of the agreed scope and results. We take pride in our success-based fee model and transparent billing structure and I am happy to provide further clarification if needed.
Additionally, our system, which focuses on responding to chargebacks, does not have the capability to affect your reputation with payment providers nor cause issues leading to account cancellations.
As we highly value our partners and customer satisfaction is our top priority - I would appreciate the opportunity to discuss this further.
I have tried reaching out several times via email to see how we can assist and address your concerns - please feel free to reply or reach out anytime. We are always available via the live support chat or email.
Thanks and hoping to hear back from you.
Dror
Enjoy how well experienced you are and that we can get assistance with chargeback responses in a timely manner.
Thank you for everything you do!
Great customer service, replied straight away and helped with my issue.
The support team is amazing, quick to respond to, and happy to guide my team in activating my account with patience!!
I found out about your App from the app store, after we previously got hit by hargebacks, we're new to shopify and it put a bit of a blow into us so we needed someone reliable to help. They've been great so far with everything. Highly recommend.
Thank you so much for providing this feedback! We have made the chargebacks solution available for merchants like yourself after experiencing the issue and we knew it's something that merchants will lovely to have in their store. Always here at your disposal to serve you.