Recensioner (208)

Helhetsomdöme
4,7
Antal per omdömesnivå
  • 96 % av omdömena har 5 stjärnor
  • 0 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 3 % av omdömena har 1 stjärnor
Redigerat 8 augusti 2022

Asking for unnecessary permissions and information that is not relevant to apps performance. also don't have an explanation as to why they need to know our payouts. *update*
Since we posted this review the team have contacted us explaining in more detail as to why they need access to certain parts of our Shopify store. When we first reached out to their customer service regarding the access, they didn't have an explanation, hence the low score review. However, they have really dedicated themselves to clearing up the misunderstanding, educating their support staff and gone the extra mile informing us the customers. Thanks for clearing everything up :)

BRASSYBRA
USA
32 minuter användning av appen
Chargeflow, Inc. svarade 3 augusti 2022

Hi,
It's Ariel here, CEO of Chargeflow

I'm sorry you are feeling that way. At Chargeflow, the data privacy of our merchants is at the core of our business. We only ask for access that help us improve our solution to better serve you and other merchants. We're also implementing SOC2 controllers and have a zero-trust policy in place, which demonstrates our commitment to data privacy.

From the moment you have placed this review, our team have worked extra hard internally to improve our onboarding process, with improved clarity on why we send a collaboration access request.

We have recently published a new article in our Help Center explaining why exactly we need every scope of approval from you to help us automate your chargeback process and better manage it.

I appreciate the feedback and I want to thank you for that as our new merchants will now be able to have better experience thanks to this. We're a young startup with large ambitions to help Shopify merchants and other businesses.

You can reach out to me directly if you ever need anything, or have any concern.

I wish you all the best,
Ariel

17 februari 2022

I found out about your App from the app store, after we previously got hit by hargebacks, we're new to shopify and it put a bit of a blow into us so we needed someone reliable to help. They've been great so far with everything. Highly recommend.

Direct Computers
Storbritannien
Ungefär 17 timmar användning av appen
Chargeflow, Inc. svarade 15 mars 2022

Thank you so much for providing this feedback! We have made the chargebacks solution available for merchants like yourself after experiencing the issue and we knew it's something that merchants will lovely to have in their store. Always here at your disposal to serve you.

8 februari 2022

the most helpful app I ever downloaded. They even helped me with suggesting other apps that help out my store to increase customer conversions and lower fraud. Thank you! I will be using this app for life.

BaywoodAudio.com
USA
Ungefär 3 timmar användning av appen
Chargeflow, Inc. svarade 15 mars 2022

That feedback says it all! Thank you so much for providing that motivation to our team for our efforts spends to build this automated chargeback solution. You are always welcome here as a customer and we will continue to serve you at the best possible way.

4 september 2024

Vedix
USA
Ungefär ett år användning av appen
9 juni 2024

HCD Furniture Toronto
Kanada
2 månader användning av appen
6 juni 2024

MOTION
USA
Ungefär 22 timmar användning av appen
25 september 2024

Spreesho
USA
2 dagar användning av appen
24 mars 2024

Phone Heaven Zone
Tyskland
Ungefär en månad användning av appen
4 oktober 2023

MORALE
USA
7 månader användning av appen
Chargeflow, Inc. svarade 23 oktober 2023

Thanks so much for your review!