Messages are managed in Shopify Ping, which is available on your desktop and mobile devices.

Shopify Chat is a free sales channel that gives customers a seamless way to reach out to you while they shop. It does this by adding a customizable live chat button to your online store.

Once Shopify Chat and Ping are set up, you can manage customer conversations, make product recommendations, and share custom discounts to shoppers right inside your chat conversations with only a few taps.

To be sure you have a way to follow up with customers, Shopify Chat asks customers to provide a phone number or email address in order to start the chat. This allows you to respond even after they leave your online store. Their info will be added to your Customers list in Shopify or matched to an existing customer.

With Ping and Shopify Chat you can:

• Add and customize a chat button on your online store
• Respond to customers in real-time while they’re at your store
• Make product recommendations and share discounts and new orders in chat
• Give customers a way to automatically get their order status
• Capture contact information for new customers to help build your customer list
• Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

• To use Shopify Chat you must have an online store with Shopify
• You must use Shopify Ping on your desktop (shopifyping.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages