Shopify Chat

Shopify Chat

開發者:Shopify

Use the power of live chat to grow your business

3.1 5 顆星(139 評論)

Let shoppers reach you easily

Chat is the preferred way for online shoppers to reach you. Answer questions, make recommendations, and provide a better buying experience.

Turn traffic into sales

Shoppers who chat with a brand are more likely to make a purchase. Use chat to help them make purchases with confidence.

Automate customer order lookup

Questions about order status are common. Save time with an automated response that provides customers with order status and tracking link.


有關 Shopify Chat

Messages are managed in Shopify Ping, which is available on your desktop and mobile devices.

Shopify Chat is a free sales channel that gives customers a seamless way to reach out to you while they shop. It does this by adding a customizable live chat button to your online store.

Once Shopify Chat and Ping are set up, you can manage customer conversations, make product recommendations, and share custom discounts to shoppers right inside your chat conversations with only a few taps.

To be sure you have a way to follow up with customers, Shopify Chat asks customers to provide a phone number or email address in order to start the chat. This allows you to respond even after they leave your online store. Their info will be added to your Customers list in Shopify or matched to an existing customer.

With Ping and Shopify Chat you can:

  • Add and customize a chat button on your online store
  • Respond to customers in real-time while they’re at your store
  • Make product recommendations and share discounts and new orders in chat
  • Give customers a way to automatically get their order status
  • Capture contact information for new customers to help build your customer list
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store with Shopify
  • You must use Shopify Ping on your desktop (shopifyping.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages

整合對象:

  • Ping

媒體庫

支援

定價

免費

3.1 5 顆星

總評分反應應用程式的目前狀況。總評分參考應用程式所有的評論,但會優先參考最新的評論。
  • 5 5 顆星
    29% 的評等為 5 顆星
  • 4 5 顆星
    8% 的評等為 4 顆星
  • 3 5 顆星
    11% 的評等為 3 顆星
  • 2 5 顆星
    17% 的評等為 2 顆星
  • 1 5 顆星
    35% 的評等為 1 顆星

最近的評論

NookSleep

Easy to chat with mobile or desktop customers. Will be testing it out for Black Friday week when we have the highest volume.

WeebyPH

Great! Ill check this out thank you for this app! we want to test it out first and see the features of the app

Bloomingdeal$ Furniture Store

Love the ability to chat with customers on my site. Would love the option to have an away message outside of business hours.

開發人員回覆

2020年11月23日

Hello Bloomingdeal$ Furniture Store, thank you for your review and feedback! Glad you love the ability to chat with customers.

For availability hours, we are working on adding that feature so keep your Shopify Ping app up to date!

There is a great Shopify blog post on the benefits and best uses of chats. I highly recommend this read.
https://www.shopifycompass.com/tutorials/building-relationships-and-driving-sales-through-live-chat

Hope that helps! Get in touch if you need anything else.

Best regards,
Veronica N.
Senior Support Specialist - Ping