Chatdesk ‑ 24/7 Email Support

Chatdesk ‑ 24/7 Email Support

Gratis abonnement beschikbaar. Gratis proefperiode van 14 dagen. Er kunnen extra kosten van toepassing zijn.
Beoordeling (5)
Recensies
Ontwikkelaar

Hoogtepunten

Getest op snelheid
  • Geen impact op je onlinewinkel
Gemaakt voor jouw bedrijf
  • Rechtstreeks te gebruiken in het Shopify-beheercentrum

Over deze app

Geïntroduceerd

17 juni 2020

Talen

Engels

Integreert met

Gorgias, Zendesk, Freshdesk, Yotpo, Salesforce, Attentive

Delight customers 24/7 with human support across Facebook, Instagram, Email, SMS, Chat, & Social

Delight shoppers with on demand, U.S.-based customer support across social media, email, helpdesk, live chat, and SMS. Chatdesk finds passionate followers of your brand, and trains them to respond with your brand’s voice and policies. We even handle their hiring and scheduling so you can scale your support faster with zero-effort. Chatdesk support agents work on-demand as your store grows. Provide amazing customer experience 24/7 without worrying about brand value or operational overheads.

Delight shoppers with on demand, U.S.-based customer support across social media, email, helpdesk, live chat, and SMS. Chatdesk finds passionate followers of your brand, and trains them to respond with your brand’s voice and policies. We even handle their hiring and scheduling so you can scale your support faster with zero-effort. Chatdesk support agents work on-demand as your store grows. Provide amazing customer experience 24/7 without worrying about brand value or operational overheads. meer
  • Delight customers with real-human support on social media, email, chat, and SMS.
  • Provide 24/7 support, including weekends and holidays, with on-demand agents
  • Engage customers better with high-quality support that is always on-brand
  • Scale support faster without ever hiring, training or managing support teams
  • Get 15% increase in conversions and 90+ NPS with zero additional effort

Prijs

Gratis proefperiode van 14 dagen

Pilot plan

Gratis te installeren

First 100 tickets FREE

  • First 100 tickets or 2 weeks (whichever comes first)
  • Zero setup fee for social support
  • Launch support from our Client Success Team
  • FB, IG

Growth plan

$99/maand

Includes 40 solved tickets per month

  • Comes out to $2.50 per ticket
  • Based on tickets solved, not responses (Each ticket can have more than 1 response)
  • Live Chat, Email

Advanced plan

$900/maand

Includes 400 solved tickets per month

  • Get a 7% volume discount, comes out to $2.25 per ticket
  • Facebook, Instagram, Twitter, TikTok, Live Chat, Email

Pilot plan

Gratis te installeren

First 100 tickets FREE

  • First 100 tickets or 2 weeks (whichever comes first)
  • Zero setup fee for social support
  • Launch support from our Client Success Team
  • FB, IG

Growth plan

$99/maand

Includes 40 solved tickets per month

  • Comes out to $2.50 per ticket
  • Based on tickets solved, not responses (Each ticket can have more than 1 response)
  • Live Chat, Email

Advanced plan

$900/maand

Includes 400 solved tickets per month

  • Get a 7% volume discount, comes out to $2.25 per ticket
  • Facebook, Instagram, Twitter, TikTok, Live Chat, Email

Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties

15 recensies
Algemene beoordeling
5
Cijfers per recensieniveau
  • 100% recensies zijn 5 sterren
  • 0% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 0% recensies zijn 1 sterren
29 december 2022

ChatDesk is the perfect solution for any company looking to scale or manage its customer support service while preserving the gold standard of customer satisfaction. Under 5'10 is a fast growing E-Commerce Brand. As such, we needed a larger customer support staff to meet the demand of nonstop tickets flowing into our Gorgias helpdesk via email, chat, SMS, and social media channels. The particularities of our brand are VERY unique making it time intensive and thereby costly to train new CS agent in-house the old fashion way. Our online shoppers are beyond excited when they discover our brand but feel lost in how to find their proper fit. Their needs could be sensitive and as such, guiding customers to find clothes that fit them potentially for the very first time in their lives is no 'short' task. The returning customer loyalty is very strong as well. This made us even more hesitant to hire 3rd party help but 24/7 coverage was needed and we were falling way behind. Keep in mind that we also use several systems and apps integrated with Shopify including but not limited to our 3PL warehouse management system. With all this taken into account, we were vigilant to not sacrifice the quality of our customer satisfaction and system operations by loosely scaling our staff in search of relief out there only to likely get unsatisfactory results or even worse. We are grateful here at Under 5'10 that Chatdesk found us and reached out for a meeting to discuss taking the wheel to fully managing our customer service department. Set up was simple and they blew us away with their machine learning software, 24/7 coverage, affordable pricing costs, and their creative training process for auditing the experts to always ensure delivery of precisely on-brand, perfectly personalized responses. A huge shout out to Alexander, Caitlin, and Aneto for always professionally staying on top of our account and leading our CX experts with a smile! It's been a true pleasure working together. Thank you ChatDesk for being an essential part of our brand.

Under 5'10
Verenigde Staten
App gebruikt gedurende 3 maanden
31 augustus 2022

Chatdesk has been so helpful with our customer service - our response times are significantly lower and the team is always so responsive when it comes down to feedback. The agents are available pretty much 24/7 including weekends, which is extremely helpful to us, but also great for the customers. They've made the process seamless by constantly communicating with their team internally and continue to provide us with top notch assistance. Highly recommend them!

WeWoreWhat
Verenigde Staten
App gebruikt gedurende 16 minuten
7 maart 2022

I don't know what we would do without Chatdesk! Alexander is a hands-down superstar and our ride-or-die wingman. We're VERY brand-conscious and customer satisfaction is our highest priority, so deciding to get external help wasn't an easy decision, but Chatdesk has made it possible to scale. Our internal Customer Satisfaction Manager works with Chatdesk on everything from current responses to new responses. They work seamlessly with our internal team to cover off-hours tickets and social comments/messages. Customers expect responses in a few hours, and there's no way our internal team could provide that level of support. And so you know this is a real review... It isn't always perfect. Sometimes there are different ways that we wish they'd answer. But we send Alex, our account manager, a quick slack message with a screenshot, and he makes a quick correction with our team and it's fixed moving forward. No system will be perfect, but as long as it's imperfect in new and unexpected ways, we're making progress! And Alex has been an essential part of our customer satisfaction team.
We're so glad to work with Chatdesk and I recommend them to all small shop owners. (thanks, y'all - and please pass my appreciation on to all your developers and reps, too.)

Outlaw: Bring the scents of adventure to every moment
Verenigde Staten
App gebruikt gedurende 11 maanden

Over deze app

Geïntroduceerd

17 juni 2020

Talen

Engels

Integreert met

Gorgias, Zendesk, Freshdesk, Yotpo, Salesforce, Attentive

Gemaakt door Chatdesk

Over Chatdesk

Gemiddelde score: 5

2 jaar ervaring bij het maken van apps voor de Shopify App Store

Ondersteuning

Stuur een bericht

9292484090

support@chatdesk.com

Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.

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