HeiChat ‑ ChatGPT‑セールスAI
パフォーマンス、デザイン、統合性のすべてにおいて、最高水準を満たしています。 新しいウィンドウで開くの詳細を確認する
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評価順
We started using HeiChat from the very first order, and it was recommended by my friend. It works very well; they can choose different AI models for testing, which feels to me like hiring different employees. Our product is completely innovative, and HeiChat can understand our product explanations very well. It feels like having an experienced employee right from the start.
HeiChat is the first chatbot I’ve tested that I actually trust in front of my customers.
None of the AI tools I tried ever made it past testing. Answers drifted, were invented, or required constant correction.
HeiChat works out of the box. It starts from a place of reliability. The responses stay consistent and grounded when supported by clear FAQs and policies. It does not require constant babysitting. When accuracy matters, this is the tool you need.
HeiChat is the only app I’ve found that understands not every business needs the same kind of chat. It gives you different ways to approach it, and real control over how it behaves. It adapts to your business, not the other way around.
Product discovery is where it really shines. It’s fast, visual, and feels like part of the shopping experience instead of a separate tool.
Model choice is another major advantage. Being able to match the model to your use case makes a huge difference, as other reviewers have noted.
The team is highly responsive and actively improving the product in meaningful ways.
There’s real depth here. Product discovery, retrieval that actually works, learning over time, clean handoff to a human, strong search, intake, even video. It’s not a collection of features, it’s a cohesive system.
Everything feels intentional. It adds real value without getting in the way, and it runs light with no bloat.
Best in class.
This app is far from being a serious solution for e-commerce.
* The setup is confusing and wastes a lot of time
* The chatbot gives weak and sometimes irrelevant answers
* Performance is unstable and unreliable
* The overall system feels unfinished and unpolished
* It does not deliver real value for sales or customer support
Honestly, it feels like a basic prototype rather than a professional tool. Using it in a real store can actually hurt customer experience instead of improving it.
There are much better, more stable, and more advanced alternatives available.
Not recommended at all.
Thank you for your feedback. We take concerns like this seriously, but we would like to clarify a few important points.
Our app is a Shopify Built for Shopify certified app, not a basic prototype or unfinished product. It has been developed through extensive testing, continuous improvement, and feedback from thousands of merchants.
We also provide a wide range of advanced features and customization options, including marketing widgets, flexible widget design, multiple AI model choices, and third-party integrations. Many merchants value the flexibility and depth of our platform.
Regarding AI response quality, accuracy depends heavily on the business-specific information provided to the system. Since every store is different, we offer merchants the ability to train the AI based on their own products, policies, and workflows. In similar cases, merchants who contacted us for support were able to significantly improve results after proper setup and optimization.
At this time, we have not received any support request from your side. If you experienced issues, we would have been happy to help. Merchant success and satisfaction remain our top priorities, and we are always available to assist.
We run a complex biotech/health company and I was very surprised and impressed with the depth of knowledge provided by this Chatbot. It has saved us lots of work and converted queries to plenty of sales. Customer support is also good and emails are sent if the Chatbot can't answer. Highly recommend.
Estamos muito felizes com o APP e com o suporte. Recomendamos a todos, com certeza.
App is great and works very well, we increase our sells %30-35. I also had a technical request and they did my request in couple of hours! Good team, good product!
I have tried several AI customer service software and this one is the best.
I think that an AI-powered bot will be able to provide thorough customer support and make them happy, even if the time available to respond to customers was limited.
This bot's AI learns, so it was very easy to set up. It was really helpful. Security is also safe because of using AWS.
Support Dave was very kind, helpful and responded quickly and very professionally. I really appreciate.
This app is highly recommended.
Have been using this app for almost a month.
Pros: Simply excellent at answering store policy questions, but you really have to go to the best AI agents to get quality answers. ChatGPT 5 is amazing, a lot better than the more basic ones. When will I get my order? When are you restocking this? Do you ship to country X? Do you have a physical store? All these questions are answered better than a human would.
Average: product recommendations. Here, it all depends on your own descriptions, as the bot is limited to the info you have on your site. If your site info is detailed and comprehensive, you can get very decent suggestions.
Product search is also ok, but it is not apparent, so few customers use it.
Love the Q&A part, where you can add your own answers to common questions and bot is clever enough to provide answers that are consistent with yours yet sound more human.
Most importantly I can see it is getting better as we add more information to knowledge base, improve our product descriptions, so I am hopefully eventually it will become something that can really drive conversions.
HeiChat has made a huge difference for our store. It’s easy to use, reliable, and really saves us time when responding to customers. The automations work perfectly, and the support team is always quick and helpful. Highly recommended for any store that wants to improve customer service.
