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I´m really happy with HeiChat. The ai interaction with my costumers is excellent, is very easy to add acurate responses to the knowledge base. The support is top notch, they helped me with the translation of the cart options and messages in spanish in very little time.
Zendesk wants $80k to do the same thing this app does at a fraction of the cost. Not to mention when compared to other AI services like Hubspot and rep.Ai we see more cohesive responses with heichat not to mention it does a great job of using all parts of the site for it's knowledge base. As of now this app is what we need and we are happy with the preliminary results.
Great add on to your store, this chat will save you a lot of time to replay to all the emails you have.
Fast response time from customer support.
Highly recommended!
Great app, for us its been very useful, specially during the times when we dont have humans on customer service.My three stores have all installed Heichat.
An outstandingly efficient and enjoyable service!
HeyChat is simply amazing. Not only is the solution extremely efficient, but it’s also incredibly easy to set up. Within just a few simple steps, everything is up and running seamlessly, delivering impressive results!
What I loved most is how exciting the process is: every feature is thoughtfully designed to enhance user experience, and it’s genuinely enjoyable to see my automated interactions with customers evolve.
A special shoutout to their super responsive and 100% solution-oriented customer support: they’re quick to reply, incredibly clear, and genuinely focused on finding the best solutions.
This service truly deserves a 5-star rating. I highly recommend HeyChat to any Shopify merchant looking to boost customer engagement, save time, and stay ahead of the curve.
Es como tener un empleado eficiente de Servicio al Cliente adicional sin todos los gatos que implica. Absorbe toda la información de la página para conversar y asesorar a los visitantes, y siempre se pude alimentar con más información para que corrija o amplíe su conocimiento
Heichat ha sido un cambio total para nosotros. Desde el primer día nos acompañaron con un trato súper cercano, entendiendo lo que realmente necesitábamos. Cada funcionalidad nueva que lanzan nos hace el trabajo más fácil y el servicio al cliente mucho más ágil y humano. ¡De verdad nos ha encantado trabajar con ellos!
This app is so far the best AI chat app I ever tried on Shopify. I think it resolved 70% of our customer inquiries. The manual input knowledge base helps to improve the other 30% for future inquiries. Highly recommended if you are running a small shop like me to save lots of time dealing with customers for similar Q&A.
Customer service has been quick and resolved any issues that I have had. I havent had it long enough to see any pay off but right now I am running the free version and the features are amazing. Compares to apps that cost $50 a month! Would recommend to anyone who wants a ChatGPT4 bot on the site. Once you feed it the right info to inform it of your products it does an amazing job answering questions with logic even though you never specify the answer to that specific question. Love it!
Abbiamo iniziato a usare HeiChat per il nostro shop online per migliorare il supporto clienti. L’installazione è stata semplice e l’integrazione immediata. La chat risponde alle domande più frequenti in maniera pertinente, riducendo il carico sul team - Assolutamente consigliato!