Avaliações (53)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 92% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 6% das classificações são de 1 estrelas
9 de outubro de 2023

Rather useful app. I was able to train the bot to answer how I like it to, so far so good, look forward to more advances recommendations soon in the future

Rung Rung Vietnam
Vietname
About 2 months usando a aplicação
5 de setembro de 2023

I tried out a few ChatGPT apps, and this is the best app for custom knowledge base needs! Allothers can't really handle the knowledge base and are always giving the wrong answers, but HeiChat is spot on all the Q&A. Their customer service is also reliable and responds quickly, worth subscribing to HeiChat!

MOES
China
About 2 months usando a aplicação
Questão respondida por heicarbook 6 de setembro de 2023

Thank a lot! We are so glad that HeiChat helps!

28 de fevereiro de 2024

App was great to start with, but then it just forgot everything it learned and became abosolutely USELESS. Wrote customer service twice, NO ANSWER.. not great

Brightr® Sleep
Reino Unido
24 days usando a aplicação
Questão respondida por heicarbook 24 de abril de 2024

Hi Brightr® Sleep:
Thank you for using HeiChat.
Currently, HeiChat has been serving your website for 2 months.
Previously, there were some delays in replying to your emails, but now we are processing your email requests normally. We also welcome your feedback at any time.

16 de outubro de 2023

Absolutely impressed with this application I've integrated into my website! It utilizes ChatGPT to respond to my customers' inquiries, and the accuracy and responsiveness are unparalleled. It feels like having a 24/7 customer support representative without the overheads. The way it understands and interacts with users is a game-changer for my platform. Highly recommend to anyone looking to enhance their site's user engagement and support!

VillaCon Online
República Dominicana
27 days usando a aplicação
15 de maio de 2023

this app has become an indispensable part of my customer service team. It can access my store policies and product listings without any effort and responds immediately to customers’ queries. It has been an immense help in improving customer satisfaction and increasing sales by providing prompt and accurate information to my customers.

Crazytrys™
Estados Unidos
17 days usando a aplicação
28 de setembro de 2023

my friend told me about this app, and initially, I was skeptical about just how much it could help boost my sales. However, within weeks of installing, I began to see noticeable improvements in customer interaction and engagement. For instance, there was a significant decrease in the number of abandoned carts, which I believe resulted from the personalized product recommendations that the app was providing to my customers.Before long, this app had already contributed over $300 in sales revenue, completely covering the cost of subscription. While there are still some aspects of the app that could be improved upon, such as the ability to customize the bot’s responses, overall, I am very satisfied with the service it has provided for my store.

Security System Solution
China
15 days usando a aplicação
Editado a 12 de dezembro de 2023

I was shocked to see how well this app performs with such scant information. The setup was straightforward although they'd be wise to apply the selected color to various chat icon styles like Helpscout, etc. All in all it's a great tool to move away from the old FAQ/ help center model.

Vidlogix
Estados Unidos
11 days usando a aplicação
Questão respondida por heicarbook 2 de dezembro de 2023

Thank you so much man! We are glad that we helps!

15 de maio de 2023

I was pleasantly surprised by how seamlessly this app integrated with my Shopify store. It streamlined my customer service processes and delivered prompt assistance to my customers, resulting in higher satisfaction rates.

wbstone
China
5 days usando a aplicação
13 de julho de 2023

a client messaged asking for an update on delayed shipment. I find this app automatically pulled up the details and let the customer know it would arrive in 2 more days. The entire exchange took seconds without me having to manually look up anything.
This app handles basic customer requests like order status, tracking, with any language,Now I no longer waste time repeatedly answering the same simple questions.

wanwu
Estados Unidos
3 days usando a aplicação
25 de maio de 2023

Unfortunately, could not get passed setup. Program could never finish loading its Basic Setup Menu and Membership Menu for setting up. Also the few changes that I was able to make with the other menus that it has, they did not save my modifications. They need to debug their setup program. Also it would be good to see how the chatbot works before installing to your main theme.

Veinte 07
México
26 minutes usando a aplicação
Questão respondida por heicarbook 25 de maio de 2023

It's a bug and we've fix it,go ahead and try again,you will be pleased!