评论 (78)

整体评分
4.9
每个评分等级的数量
  • 92% 的评分是 5 星
  • 4% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 4% 的评分是 1 星
编辑时间:2025年3月27日

Updated Review:
I initially had a frustrating experience with the app, mainly because I couldn’t find a way to contact support. However, since then, they’ve added a support feature, and the team has been incredibly helpful in resolving the issue I faced.

I have to say, they’re truly customer-focused and willing to go the extra mile to ensure users feel supported and satisfied with the app experience.

Big thanks to the team — and especially to Alex for the detailed and attentive support!

Former review:
Giving one star because it is imposible to locate a way to contact with customer service.

You really need to provide a solution for customers in need to contact either you, specially since we are paying a membership…

Mr Resin
西班牙
4个月 人在使用应用
heicarbook已回复 2025年3月13日

Hi Mr Resin: I am Dave, team leader of HeiChat, you can contact us using our official email and we will sure replies. Our official whatsapp:+12133767565, our email heicarbook@gmail.com. Normally we will reply within 24 hours and I am looking forward to hear from you.

2025年3月12日

For me, the most useful thing is that I don't have to stay in front of the computer waiting for customer inquiries. Since I started installing and testing in October last year, I have completely let AI handle my customer service. Besides English, I have clients who speak Arabic and French, and HeiChat can handle them very well. 5-star recommendation.

MCCTV SECURITY
香港特别行政区
5个月 人在使用应用
2025年4月14日

Great app, for us its been very useful, specially during the times when we dont have humans on customer service.My three stores have all installed Heichat.

luna bloom
美国
7天 人在使用应用
2025年3月3日

This is one of the best real AI chatbots I have found. Multiple AI model options and a very simple approach to training the models on your products, your store, and even the ability to easily add other documents to build out the knowledge base. Want to also offer live help or even just escalations? They have that too. Their service is also top notch. Quick to respond and they can really help you work through any issues.

Bleacher Brigade
美国
大约2个月 人在使用应用
2025年6月30日

I've tested numerous AI customer service apps, and HeiChat stands out as the most comprehensive and well-rounded solution I've found. The value for the price is unbeatable! Moreover, the support staff, especially Alex, has been invaluable and responsive in guiding me and resolving any issues. I'm delighted with the customer service. In short, if you're looking for a robust customer service solution, I highly recommend HeiChat!

Yasted
中国
大约1小时 人在使用应用
2025年4月25日

Es como tener un empleado eficiente de Servicio al Cliente adicional sin todos los gatos que implica. Absorbe toda la información de la página para conversar y asesorar a los visitantes, y siempre se pude alimentar con más información para que corrija o amplíe su conocimiento

Little Chic
英国
4天 人在使用应用
2025年4月22日

Heichat ha sido un cambio total para nosotros. Desde el primer día nos acompañaron con un trato súper cercano, entendiendo lo que realmente necesitábamos. Cada funcionalidad nueva que lanzan nos hace el trabajo más fácil y el servicio al cliente mucho más ágil y humano. ¡De verdad nos ha encantado trabajar con ellos!

Cani Felici
意大利
6天 人在使用应用
2025年1月15日

An outstandingly efficient and enjoyable service!

HeyChat is simply amazing. Not only is the solution extremely efficient, but it’s also incredibly easy to set up. Within just a few simple steps, everything is up and running seamlessly, delivering impressive results!

What I loved most is how exciting the process is: every feature is thoughtfully designed to enhance user experience, and it’s genuinely enjoyable to see my automated interactions with customers evolve.

A special shoutout to their super responsive and 100% solution-oriented customer support: they’re quick to reply, incredibly clear, and genuinely focused on finding the best solutions.

This service truly deserves a 5-star rating. I highly recommend HeyChat to any Shopify merchant looking to boost customer engagement, save time, and stay ahead of the curve.

Prospectacles
法国
大约2个月 人在使用应用
2025年1月19日

This app is so far the best AI chat app I ever tried on Shopify. I think it resolved 70% of our customer inquiries. The manual input knowledge base helps to improve the other 30% for future inquiries. Highly recommended if you are running a small shop like me to save lots of time dealing with customers for similar Q&A.

日子正甜
台湾
大约1个月 人在使用应用
2025年1月25日

Customer service has been quick and resolved any issues that I have had. I havent had it long enough to see any pay off but right now I am running the free version and the features are amazing. Compares to apps that cost $50 a month! Would recommend to anyone who wants a ChatGPT4 bot on the site. Once you feed it the right info to inform it of your products it does an amazing job answering questions with logic even though you never specify the answer to that specific question. Love it!

Ghost Sim Racing
美国
2天 人在使用应用