HeiChat: ChatGPT‑销售客服机器人

Zendesk wants $80k to do the same thing this app does at a fraction of the cost. Not to mention when compared to other AI services like Hubspot and rep.Ai we see more cohesive responses with heichat not to mention it does a great job of using all parts of the site for it's knowledge base. As of now this app is what we need and we are happy with the preliminary results.

Great add on to your store, this chat will save you a lot of time to replay to all the emails you have.
Fast response time from customer support.
Highly recommended!

Updated Review:
I initially had a frustrating experience with the app, mainly because I couldn’t find a way to contact support. However, since then, they’ve added a support feature, and the team has been incredibly helpful in resolving the issue I faced.

I have to say, they’re truly customer-focused and willing to go the extra mile to ensure users feel supported and satisfied with the app experience.

Big thanks to the team — and especially to Alex for the detailed and attentive support!

Former review:
Giving one star because it is imposible to locate a way to contact with customer service.

You really need to provide a solution for customers in need to contact either you, specially since we are paying a membership…

For me, the most useful thing is that I don't have to stay in front of the computer waiting for customer inquiries. Since I started installing and testing in October last year, I have completely let AI handle my customer service. Besides English, I have clients who speak Arabic and French, and HeiChat can handle them very well. 5-star recommendation.

Great app, for us its been very useful, specially during the times when we dont have humans on customer service.My three stores have all installed Heichat.

This is one of the best real AI chatbots I have found. Multiple AI model options and a very simple approach to training the models on your products, your store, and even the ability to easily add other documents to build out the knowledge base. Want to also offer live help or even just escalations? They have that too. Their service is also top notch. Quick to respond and they can really help you work through any issues.

I've tested numerous AI customer service apps, and HeiChat stands out as the most comprehensive and well-rounded solution I've found. The value for the price is unbeatable! Moreover, the support staff, especially Alex, has been invaluable and responsive in guiding me and resolving any issues. I'm delighted with the customer service. In short, if you're looking for a robust customer service solution, I highly recommend HeiChat!

Es como tener un empleado eficiente de Servicio al Cliente adicional sin todos los gatos que implica. Absorbe toda la información de la página para conversar y asesorar a los visitantes, y siempre se pude alimentar con más información para que corrija o amplíe su conocimiento

Heichat ha sido un cambio total para nosotros. Desde el primer día nos acompañaron con un trato súper cercano, entendiendo lo que realmente necesitábamos. Cada funcionalidad nueva que lanzan nos hace el trabajo más fácil y el servicio al cliente mucho más ágil y humano. ¡De verdad nos ha encantado trabajar con ellos!

An outstandingly efficient and enjoyable service!

HeyChat is simply amazing. Not only is the solution extremely efficient, but it’s also incredibly easy to set up. Within just a few simple steps, everything is up and running seamlessly, delivering impressive results!

What I loved most is how exciting the process is: every feature is thoughtfully designed to enhance user experience, and it’s genuinely enjoyable to see my automated interactions with customers evolve.

A special shoutout to their super responsive and 100% solution-oriented customer support: they’re quick to reply, incredibly clear, and genuinely focused on finding the best solutions.

This service truly deserves a 5-star rating. I highly recommend HeyChat to any Shopify merchant looking to boost customer engagement, save time, and stay ahead of the curve.