HeiChat: ChatGPT‑销售客服机器人

We have been using this chatbot for a while now, and we must say it has been a very reliable tool for handling customer inquiries in our e-commerce business. At first, we were uncertain about its capabilities, as we worried it might provide incorrect or poorly phrased responses. However, we quickly realized that it effectively addresses relatively simple customer requests and questions. Essentially, we have found that most of the time, we didn't even need to reach out for additional help, as the chatbot handles inquiries efficiently. We highly recommend this chatbot to anyone looking for reliable assistance with their customer communications in e-commerce. It has truly streamlined our customer service process and improved our overall efficiency.

I´m really happy with HeiChat. The ai interaction with my costumers is excellent, is very easy to add acurate responses to the knowledge base. The support is top notch, they helped me with the translation of the cart options and messages in spanish in very little time.

A great app with plenty of customisation available and the customer support is top notch. Particularly like the fact that it lets you know when Heichat has generated a sale! We are using it on two websites, very smooth implementation and configuration. Highly recommend!!

We've been using this app for quite a while now, and it's been running smoothly from day one — we've never even needed to contact the support team because everything just works! At first, we were a bit hesitant, worried it might provide inaccurate information, but we've been pleasantly surprised by how precise and reliable it is.

On the rare occasions when we did need to reach out, the team was incredibly responsive and provided immediate, effective solutions. That kind of support makes a real difference.

We highly recommend this app to anyone looking for reliable assistance with their e-commerce platforms. It not only supports your operations — it practically sells on its own and helps generate real revenue.

非常不错的插件，是我试过人工智能插件里面的最聪明的插件了，比我们公司招聘的印度客服靠谱不少！只是这个 Token 确实消耗比较快，当然带来的营业额也是比较高的,感觉比人还靠谱一点! 碰到里面的中国人客服还是比较亲切的,他也送了我一些 Token, 非常感谢!

very good

I am amazed by this app. So well thought out and implemented. I have nothing bad to say about it. I tried them all out, and this one is by far the best for what I needed. I honestly feel safe having this chatbot be the potential first contact for my luxury clothing brand.

This AI-powered bot has exceeded my expectations for customer support. It learns quickly, making setup straightforward and efficient. Even with limited response time, the bot ensures every customer interaction is thorough and satisfying. Security is reliable, backed by AWS, which adds peace of mind.

Special thanks to Support Dave for his quick, professional, and friendly assistance. His help made the experience even better.

Highly recommended for anyone seeking a smart and secure customer support solution!

Updated Review:
I initially had a frustrating experience with the app, mainly because I couldn’t find a way to contact support. However, since then, they’ve added a support feature, and the team has been incredibly helpful in resolving the issue I faced.

I have to say, they’re truly customer-focused and willing to go the extra mile to ensure users feel supported and satisfied with the app experience.

Big thanks to the team — and especially to Alex for the detailed and attentive support!

Former review:
Giving one star because it is imposible to locate a way to contact with customer service.

You really need to provide a solution for customers in need to contact either you, specially since we are paying a membership…

Good app, highly recommended.