Chatra — Live Chat & Chatbot

Switched from another chat service to Chatra due mainly to its deep integration with Help Scout - chats and offline messages are added into Help Scout as new support tickets, giving us a full picture of customer support.

So far we're loving Chatra! With native desktop and mobile apps, our team is able to help customers with their orders or product enquiries anywhere.

The app was very easy to install and set up. We only had it for a couple of weeks and are very happy so far.

Excellent Application to provide live chat service to clients. Very effective for communication and additionally the free option is a bonus for those on a budget.

I have used quite a few apps like lucky orange , olark and preferred this

Integration - very easy
Professional looking
Does its job pretty well . Not as many frills and fancies as LO but well you pay a lot more there too.

The only place they could get better is in transferring chats between 2 operators is difficult.
Other than that a 5 star experience

I love this application. It's really helpful to "see" people landing on our site and being able to engage them right off the bat. It does what it says it will do and that is one more thing I can check off my list and not worry about.

This is by far the best live chat app that we have ever used. Need I say more? Our customers love using this app on our https://eventshades.com store.

Thanks!

I added this app to actively speak with customers. It works wonderfully, I’ve been able to effectively communicate with my customers and create relationships with them. This app has helped us so much in closing deals and would highly recommend.

Excellent App, great addition of contact for customers, easy to use when on the go, would highly recommend to a friend!

Everything great with this app. The best one I've found for my shopify store. I found in it an app for easy talks with costumers and that notifies me (pop up and sound) when someone texts and without using whatsapp.

I did a ton of research on Chat Bot apps and this is the best for sure. Tons of features in the free version.