Chatra — Live Chat & Chatbot

The installation went without incident and the user interface is intuitive. I've found that the visitor's interface does not render well if on a mobile device, which is to say that it does not flip when turning your device. Overall, support has been good. The application has a desktop notification feature which works well for our customer service folks. The target chat feature needs some additional explanations as to how each rule functions. A YouTube training video would probably be beneficial in assisting users. The saved-replies work as expected which is a time saver for our customer service folks.I also love that you can customize their chat widget and change the location of where the widget is presented. The response time on the application between the customer and the customer service rep. is acceptable and being able to see the text that the customer is typing prior to them submitting is a fabulous time saving feature. Overall, I'm very happy with my initial findings on the application and look forward to them adding additional features which could push this application over the top. If you are seeking a light weight customer service chat application for your store, this application is more than sufficient. If you are looking for more analytics and feature-rich chat platform, this might not be your first choice.

Amazing live chat for your store, if you are looking a Live Chat/Live e-mail and chat bot this is best option <3

Very convenient tool- you can see what customers have in their cart to be most effective. It integrates with FB chat, and also allows you to communicate with customers in email form via the chat itself.

Great app with easy integration. A must download and have for your business!

This app is great for real-time interaction with customers and website visitors! We are now closer to our audience than ever.

Perfect have used this for a number of months now and havent had any issues and seems easy/simple enough for customers to use.

great for instant communication with customers

This app is amazing! Love it! Customers can chat to us direct without waiting days for an email reply and best of all, its available on the go!!

Does everything it says. In fact, I'm surprised at the flexibility and usability of the app. as well as the easy of setting up / making changes.

Everthing is perfect, great app and excellent support. It helped me to increase sales through chatting with my customers