Chatra — Live Chat & Chatbot

Chatra has been a great addition to our online store and has greatly improved our ability to instantly communicate with customers who have questions about our products. Its very simple to set up and customize!

Original review (2015): Still trying to drive more traffic to this new store to really put this thing through the paces, but no complaints yet!

Pretty easy to use and enough free features it's worth grabbing as a new store.

I particularly like the ability to add a photo in and make the chat seem personal.

Update April 2020: still on it. Still fantastic.

We LOVE this app! Chatra was super easy to install, any queries I had were answered promptly and the customer experience is great. Chats come through on my phone so when we're out and about we can still answer all our customers questions. Definitely recommend this to anyone wanting to convert more website visitors into customers

Fantastic app, well-implemented. We love that it lets us be notified whether on PC or mobile, gives customers the sense that we're a major retailer, not just a mom-and-pop.

My product (wetsuits) often needs further help or explanation of features or sizing. The amount of times people reached out via Chatra surprised me and consequently I was able to either inform or close sales immediately. Pushing notifications through to FB Messenger also is very handy too. People are comfortable on what they know and messenger adds to the ease of use. I totally recommend this App. I did my research prior to installing and this seemed to be the one! I'm glad with my decision. Support has been good and there are real people on the other end.

Really friendly customer service and so easy app to install and start using!

So far I'm loving this app! I'm still on the free trial period just to test things out and I must say, I'm really enjoying it. I feel more connected to my customers and I love being able to assist them right away. Our site is www.treenaturals.com. :) Thanks team!

I've used a lot of chat apps, so far this app seems to be the keeper. Works well on mobile and desktop.

Absolutely amazing app that looks beautiful on your site and is easy to set up. Within 12 hours of installation, I had a customer chat that turned into a conversion. The Chatra customer service is excellent and their desktop app simplifies your availability. I'll be a customer for life!

We've been using Chatra for aaaaages and it is easy to install and even easier to use. The app is great as well, as it means we can be available to our customers no matter where we are. This is an effective app that has heaps of free functions and even more once you shift onto a paid plan. Thanks Chatra! <3