Recensies (653)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 92% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
Bewerkt 10 oktober 2024

Excellent application that we have been using for several years now.
We recently had a problem with our subscription plan which we needed to change to a monthly plan, and for which we had confusing information which resulted in a very frustrating situation. Anna from Brevo was great in solving this problem in no time.

I recommend the app.

FEY Cosmetics
Canada
Ongeveer 3 jaar gebruiken de app
2 november 2024

we used this app for couple of years- but last week google took our ads off because of the app , it said it has malicious software

we have since taken the app off- though we still have 3 months left on the price paid
But the ads are back online ,

www.FrumIndia.com - marca a SC FrumIndia Online SRL
Roemenië
Ongeveer 7 jaar gebruiken de app
Roger Wilco LLC heeft geantwoord 4 november 2024

Hello!

We’re truly sorry to hear about the inconvenience caused by your ads being blocked. We understand how frustrating this must be, and we want to clarify that this situation was unfortunately beyond our control, as it originated with Google’s automated processes. We take user security very seriously: we perform antivirus checks on all uploaded files and maintain strict security protocols.

Google’s detection systems flagged a potential malware risk in a file uploaded via our chat widget, resulting in the temporary blocking of the domain we use for file hosting. To address this quickly, we migrated to a new domain and confirmed there was no actual risk to our users. Google unblocked the original domain on October 30, indicating it was likely a false alarm.

However, Google Ads support may still be working with outdated information, so some customers may need to contact Google directly for the resolution to reactivate ads.

We apologize for the inconvenience this has caused and appreciate your patience as we work to keep our platform safe and secure. Please feel free to reach out if you need any further assistance.

8 oktober 2024

The initial set up was easy and the more I dive in there are lots of extra features to help with conversion rate.

Sauna Nook
Verenigde Staten
Ongeveer een maand gebruiken de app
27 augustus 2024

very simple and user and friendly 10/10 would recommend

Elite Wellness Shop
Canada
8 dagen gebruiken de app
18 juni 2024

Used successfully for almost 3 years. All of a sudden stopped working and their customer support is worthless. Save you "AND YOUR CUSTOMERS" the hassle and look for something else!!!!

Ilios Lighting
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
Roger Wilco LLC heeft geantwoord 27 juni 2024

We are sorry to hear that you were experiencing issues with Chatra! We currently do not see any issues in your account. Both the chat widget and the email integration are working, and messages arrive in your Chatra account. When you talked to our support team, you had an issue with the email forwarding. We asked you to share a screenshot of the forwarding settings in your email client, but unfortunately, we never received a reply. We see that emails are now being successfully forwarded to your Chatra account, so most probably you already updated the settings or reconnected your mailbox. If you still have issues with anything else, please let us know.

27 februari 2024

This app ticks all the boxes for what I need from a chat service plugin for my website. Automated responses, timed messages for customers spending any time on pages, etc. Customer service is responsive and proactive, checking to see if we need help, or anything at all really.

SUM=R&D
Verenigde Staten
7 dagen gebruiken de app
26 februari 2024

Really functional and very easy to use. Simple yet efficient and wonderfully effective with great display.

METALIFESTYLE
Canada
18 dagen gebruiken de app
8 februari 2024

Switched to this from using zendesk for many years and this is by far such a nice and simplified online chat system for what we needed. Support was quick to answer any questions I had. Highly recommend.

Tour & Ride
Verenigde Staten
Ongeveer 23 uur gebruiken de app
20 november 2023

Great app and great customer service

navinka
Verenigde Staten
Meer dan 2 jaar gebruiken de app
23 januari 2024

Great application, Thanks

ANA'S COLLECTION
Verenigde Staten
10 dagen gebruiken de app