Chatra — Live Chat & Chatbot

A Great app. It lets me answer any questions in real time and initiate conversations with my customers. Other apps out there only let the customer contact you. This one lets you contact the customer and know what they are looking at in real time.

I have been looking for the perfect chat application for a while.
None of them was perfect and some were quite expensive for their available features.

I tried Olark, Tidio, Messenger, Drift and finally stopped on Chatra...

Why I switched from Drift to Chatra?

Drift does have a great look and great features, but their pricing was way off compared to Chatra...

And Chatra also offered a lot more features out of the box for a quarter of the price.

Having access to live users, segments, HelpScout Integration, were some of the basics I was looking for.
And Chatra delivered.

Their onboarding was also very friendly and they gave me all of the answers I was looking for...
Like how to customise the chat button with my own face!

Another very nice feature is the ability to edit a comment after it's posted (so you don't look like a second grader when writing to your customers).

And, one feature I didn'T realise I would like was the "see what the customer is writing" feature... Wow!
How nice is this to be able to start searching or writing a reply to your customer even before they post!

Overall, this app really made the cut for me.
I've been using it on my phone and on desktop for the past 2-3 months and it's been great!

UPDATE: After using the app for more than 8 months, I did get into a few frustrating bugs using their mobile app (which is actually a web app).

It's sometimes frustrating to try to make a correction on the small writing space. The app will sometimes become unresponsive and it keeps me from responding to a client on time.

It's still a great app but I did find another one that is half the size of Chatra and should help shave another 150kb on my page weight.

Great app and great experience with it

I use this app since one week now. The set up was very easy and everything perfectly works. This is a great help for our website.

We have just launched our new website. Our customers love the live chat program a lot. Convenient and really useful!

Great app, let's you chat with customers to instantly help them with problems or concerns.

Beautiful design and easy to install, but I never got notifications in real time. Customer service did reach out about this issue and offered several troubleshooting steps, unfortunately to no avail. Tested on a Samsung Galaxy S9+.

This is a seriously good app. It is not only enabling us to respond to clients in no time, triggered chats are proven to be invaluable especially at the checkout stage. I imagine this will help us recover our abandoned carts significantly. It also gives us such a good insight about what our customers getting stuck at on our website and helps us improve the flow. It is simply brilliant, definitely recommended!

Es fácil de implementar, funciona bien y los clientes en general responden. Es una buena app para recopilar reseñas

C'est une application qui m'a permis d'augmenter mon chiffre d'affaire. Je recommande fortement. Je recommande à tous les entrepreneurs.