Avaliações (659)

Classificação geral
4,8
Número por nível de avaliação
  • 92% das avaliações são de 5 estrelas
  • 5% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 2% das avaliações são de 1 estrelas
31 de março de 2025

Chatra is easy to set up and works perfectly on our Shopify store. The mobile app is a big plus. Support team is amazing - quick and helpful. Highly recommend!

Bun Pet Store
Ucrânia
4 meses usando o app
13 de março de 2025

Really great app that is easy to integrate and use. The one time I needed support, Anna was awesome and got things taken care of right away. Highly recommend.

Spaz Stix by HRP
Estados Unidos
Aproximadamente 3 anos usando o app
30 de janeiro de 2025

This app is great, a nice way to interact with our customers and resolve any questions they might have. The support is also amazing, Anna who helped me out, did a great job and very quick and prompt.

Lucky Line Products
Estados Unidos
5 meses usando o app
2 de novembro de 2024

we used this app for couple of years- but last week google took our ads off because of the app , it said it has malicious software

we have since taken the app off- though we still have 3 months left on the price paid
But the ads are back online ,

www.FrumIndia.com - marca a SC FrumIndia Online SRL
Romênia
Aproximadamente 7 anos usando o app
Roger Wilco LLC deixou uma resposta 4 de novembro de 2024

Hello!

We’re truly sorry to hear about the inconvenience caused by your ads being blocked. We understand how frustrating this must be, and we want to clarify that this situation was unfortunately beyond our control, as it originated with Google’s automated processes. We take user security very seriously: we perform antivirus checks on all uploaded files and maintain strict security protocols.

Google’s detection systems flagged a potential malware risk in a file uploaded via our chat widget, resulting in the temporary blocking of the domain we use for file hosting. To address this quickly, we migrated to a new domain and confirmed there was no actual risk to our users. Google unblocked the original domain on October 30, indicating it was likely a false alarm.

However, Google Ads support may still be working with outdated information, so some customers may need to contact Google directly for the resolution to reactivate ads.

We apologize for the inconvenience this has caused and appreciate your patience as we work to keep our platform safe and secure. Please feel free to reach out if you need any further assistance.

Data de edição: 10 de outubro de 2024

Excellent application that we have been using for several years now.
We recently had a problem with our subscription plan which we needed to change to a monthly plan, and for which we had confusing information which resulted in a very frustrating situation. Anna from Brevo was great in solving this problem in no time.

I recommend the app.

FEY Cosmetics
Canadá
Aproximadamente 3 anos usando o app
6 de janeiro de 2025

So far its great! Helping me to stay in contact with my customers!

Arctic Sauna Recovery
Estados Unidos
8 dias usando o app
25 de março de 2025

Great service and easy understandable lay-out!

BON4
Países Baixos
Aproximadamente 2 horas usando o app
8 de outubro de 2024

The initial set up was easy and the more I dive in there are lots of extra features to help with conversion rate.

Sauna Nook
Estados Unidos
7 dias usando o app
18 de junho de 2024

Used successfully for almost 3 years. All of a sudden stopped working and their customer support is worthless. Save you "AND YOUR CUSTOMERS" the hassle and look for something else!!!!

Ilios Lighting
Estados Unidos
Aproximadamente 3 anos usando o app
Roger Wilco LLC deixou uma resposta 27 de junho de 2024

We are sorry to hear that you were experiencing issues with Chatra! We currently do not see any issues in your account. Both the chat widget and the email integration are working, and messages arrive in your Chatra account. When you talked to our support team, you had an issue with the email forwarding. We asked you to share a screenshot of the forwarding settings in your email client, but unfortunately, we never received a reply. We see that emails are now being successfully forwarded to your Chatra account, so most probably you already updated the settings or reconnected your mailbox. If you still have issues with anything else, please let us know.

17 de dezembro de 2024

Awesome

Kitchen Sapphire
Estados Unidos
13 dias usando o app