Chatty: Live chat Helpdesk FAQ

Hi The Golden Bros's Store Owner,

This is Liz from the Chatty Support Team. I wanted to follow up on the recent issue you encountered with the FAQ page on your website. I’m really sorry for the inconvenience this caused and understand how frustrating it must have been.

Our technical team has fixed the issue, and your FAQ page should now be displaying correctly. Please check your website to confirm that everything is back to normal. If you notice anything still not working as expected, please let us know, and we'll address it immediately.

We genuinely appreciate your feedback, as it helps us improve our app and service. If there's anything else we can assist you with, feel free to reach out at any time.

Thank you for your patience and understanding.

Best regards,
Liz

Dear AEDShop Team,

Thank you for taking the time to share your feedback with us.

We understand your concerns, and we would like to address them to ensure you have the best possible experience with our app.

While Chatty has been available on Shopify for around two years, our live chat feature was introduced just four months ago. We labeled it as "beta" because we are continuously adding new features and making improvements based on user feedback.

1. Multiple Users and Chat Assignment:
- Currently, our app allows only one user to be logged in at a time, which can be challenging for larger teams. To help manage this, we are actively working on a feature that will allow you to see which chat is assigned to which supporter. This will prevent confusion when multiple customer service representatives are handling chats simultaneously.

2. After-Hours Messaging:
- When no one is logged in, our app does provide an option for customers to leave a message. However, we understand that the current solution might not be very intuitive. We are planning to improve this feature to clearly indicate to customers when no one is available and provide an option for them to leave a message easily.

3. Work Hours Configuration:
- We do have a solution for after-hours availability, but it currently requires manual configuration based on fixed work hours. We are working on automating this process to better match your agents' login times and improve the overall user experience.

We truly appreciate your patience and understanding as we work on these improvements. Your feedback is invaluable in helping us enhance our services. If you have any further questions or require assistance with anything else, please feel free to reach out.

Thank you once again for your feedback and for using Chatty. We are committed to making our app better for you and all our users.

Best regards,
Chatty Support Team