Chatty AI Chatbot & Live Chat
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A little confusing at first to get set up.
Thank you for your feedback!
We appreciate you taking the time to set up Chatty on your store. We understand that the initial setup process may have been a bit confusing, and we truly value your patience. Charles has assisted you with the setup during live chat, and we’re glad to hear that you were able to get things running.
If you need any further assistance or would like guidance on customizing your widget—such as updating FAQs to better match your store’s policies—feel free to reach out. Our team is always happy to help!
Looking forward to supporting your success with Chatty.
A bit disappointed that you are not able to upload any profile photos to match your chat avatar. THey can only grab your logo from your Shopify store which won't work bc my logo is cut off. There isn't a way to upload any photos via chat either. Hopefully, they will offer these in the future.
Hi Designs By Wildside Store owner,
We wanted to thank you for taking the time to leave a review and provide valuable feedback.
Regarding your concern about uploading profile photos to match your chat avatar, we understand the current limitation where only the logo from your Shopify store can be used, which might not work if the logo is cut off. We have forwarded this request to our development team for consideration. In the meantime, you can change the logo using CSS if that helps.
As for the ability to upload photos via chat, we're pleased to inform you that this feature is currently in development and is estimated to be released soon. We will definitely notify you once it is rolled out.
we noticed that we haven't had the chance to communicate directly yet. We hope you consider reinstalling the app so we can provide better support and ensure you get the most out of our service.
Thank you again for your feedback and patience.
Best regards,
Chatty Support Team
Hana was great in helping with what I needed :)
This is an awesome Chat app. It has everything you could possibly need . The support if you have a problem is amazing, Hana and Anivia are helped resolve a few niggles I was having in a very quick and friendly manner. Worthy of 5 stars.
Suporte imediato e funcionalidades muito boas. Unico problema que a inda persiste e nas traduções nativas do app.
It's extremely user - friendly.
good customer support, Especially Abby
Best customer service, quick and easy
Amazing support from Jasmine and Maison , thanks alot ! The best chat app for sure !
Prakash was really helpful in fulfilling my request. I recommand
Great support. Very quick and easy to use and very friendly advisor. I'm a newbie so need a lot of help and it's great to know I can reach out any time.
Great App!
Nice and fast customer service
Hana was awesome!
Haha provided me with very professional and fast service, will continue to use it!
Great service from Hana today to solve an issue i had with the app ,all in all very happy with all dealings with the Chatty team thanks
good
I have never seen a better customer messaging chat in almost 3 years of shopify. I take this opportunity to thank Damian, super professional. 5 stars well deserved
Abby and William, the tech guy! Thx for the quick response and help! even with a free plan you guys helped me out!
I was attended to by Alyssa, who was very polite, quick and helped me a lot!
great service , great app
I had a great experience with Jade from the Chatty app support team. She was professional, friendly, and resolved my issue quickly. Her clear communication and willingness to go the extra mile made the process seamless. Truly appreciate the excellent support. Thank you, Jade!
Hana was great. She helped in setting my chatbox for my shopify store
Audrey was great and understandable
Nice support, they are very easygoing, great app. Many functions. Totally worth it
Ik ben snel en goed goed geholpen met een probleem die ik ondervond en het probleem is ook snel opgelost door Alicia. Ben zeer tevreden
Hana did a great job helping me out!
Hey @Audrey!
Chatty is great ... Thanks a ton for helping me get the app up and running. It’s really awesome!
You rock!
nice support
Very good support! Suggested
very informative and patient Abby did a great job
Merci à Charles, réponse rapide et réponse juste !
Ho risolto un problema grazie alla chat con Audrey, molto gentile e cordiale, mi ha spiegato come risolvere il problema passo per passo
Quiero agradecer el apoyo que tuve por parte de Damian. Excelente atencion y me ayudo en todo momento para la configuración de esta maravillosa aplicacion.
Gran persona,atento y dedicado
Muchisimas Gracias Damian por tu paciencia
Vere good and easy, Thank you @hana
Audrey and Maison provided quick assistance in resolving my issue. Thank you very much!
Ottima assistenza e impeccabili
Excellent, immediate, support! Helpful through support and beyond! Sonny is great!
great work with the app. great support from hana <3
Great work from Hana, thank you so much !!!
My experience have been great. It does what I need during my first setup of my website, and answers my queries responsively. Special thanks to Damian for the help!
Excellent , i recommand
The support service officer is very kind and patience. Ms. Abby provided me with the resourceful guideline for setting up the Chatty app into my Shopify.
The reply speed is also instantly sent after a seconds of the user's inquiry.
I would be happy to recommend this support service to others if I have a chance. Thank you!
Great app! It's user-friendly and has significantly improved my store's performance. Huge thanks to Hana for her outstanding support—she was super helpful and responsive. Highly recommend!
jasmine a etait tres gentille et a repondue a tout mes demandes!
客户服务的态度特别好，响应速度快，尤其是 HaHa
Hana is such a superhero here. Customer service was wonderful. The app is not complicated like others its smooth running and easy to navigate.
Very quick and understanding about my store and it's needs, would recommend, Damian was super helpful
great support (Hana! I like you), great app and easy to edit and follow.
I am really happy with the App, Audrey was really nice and helped me fast.
The service is impeccable! Whenever I need assistance, the team is ready to help with efficiency and kindness. A special shout-out to Hana, who deserves a perfect score for her outstanding service.