Chatty: Live chat Helpdesk FAQ
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Thank you a lot for this amazing app. Thank you Audrey for your support. Great customer service!
A bit disappointed that you are not able to upload any profile photos to match your chat avatar. THey can only grab your logo from your Shopify store which won't work bc my logo is cut off. There isn't a way to upload any photos via chat either. Hopefully, they will offer these in the future.
Hi Designs By Wildside Store owner,
We wanted to thank you for taking the time to leave a review and provide valuable feedback.
Regarding your concern about uploading profile photos to match your chat avatar, we understand the current limitation where only the logo from your Shopify store can be used, which might not work if the logo is cut off. We have forwarded this request to our development team for consideration. In the meantime, you can change the logo using CSS if that helps.
As for the ability to upload photos via chat, we're pleased to inform you that this feature is currently in development and is estimated to be released soon. We will definitely notify you once it is rolled out.
we noticed that we haven't had the chance to communicate directly yet. We hope you consider reinstalling the app so we can provide better support and ensure you get the most out of our service.
Thank you again for your feedback and patience.
Best regards,
Chatty Support Team
Judy, fue la persona que me ayudó en el soporte. Me sorprendió lo rápido que contesta, además fue muy educada y amable conmigo en todo momento.
No encontraba el modo de activar el live chat, y ella me lo soluciono en menos de 2 minutos.
Puedo deducir que se toma su trabajo muy en serio pues demostró ser muy eficiente.
De las mejores APP con las que he podido trabajar, tiene todas las funciones que necesito y no ralentiza mi sitio web. Se nota que los desarrolladores de esta APP han pensando en todo.
Gracias, estoy muy agradecido.
Amazing app and assistance. Jasmine was diligent and super fast to help me with my shop. Great!!
Tiana and Tony amazing service , great job!!!
Pamela was great very helpful and very friendly. The app is also very well done.
Great Experience, I talked with Ms. Sunny she helped me a lot! Highly recommended
I just installed chatty on my Shopify site and had a few issues. Their help team, specifically Esther and Nikita, were extremely responsive to my questions and fixed my issues asap. Recommend!
The app is brilliant, easy to use, and has great customer support, particularly Hana who helped me with some custom CSS and guidance on FAQs. I couldn't believe this app is free.
Very good service, works great! Thanks to Hana :)