Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Avis (2 172)

Note globale
5
Nombre d’avis par note
  • 97 % des avis sont des avis à 5 étoiles
  • 3 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 0 % des avis sont des avis à 1 étoiles
25 octobre 2024

Hana helped me solve the FAQ icon problem. She was very nice. I am very grateful.

Saright Garment -Custom Sleepwear Loungewear Manufacturer
Chine
Environ 2 heures d’utilisation de l’application
10 juillet 2024

Amazing help from the support team! I needed my chat icon to move and they did it in an instant! Amazing work and customer service!

Nifty Gubbins
Royaume-Uni
Environ un mois d’utilisation de l’application
27 juillet 2024

good assistance from the tina thank you

Qibah
États-Unis
Environ un mois d’utilisation de l’application
3 septembre 2024

The support desk is really helpfull, and answers quickly. Thank you Tiana.

Bevano Favorites
Pays-Bas
Environ 20 heures d’utilisation de l’application
8 juillet 2024

Disappointing, - only one user at a time, no logout option, no " after shop hours" customer messaging . Not a good option for a large e-commerce business.

AEDShop
Canada
18 jours d’utilisation de l’application
Chatty a répondu 9 juillet 2024

Dear AEDShop Team,

Thank you for taking the time to share your feedback with us.

We understand your concerns, and we would like to address them to ensure you have the best possible experience with our app.

While Chatty has been available on Shopify for around two years, our live chat feature was introduced just four months ago. We labeled it as "beta" because we are continuously adding new features and making improvements based on user feedback.

1. Multiple Users and Chat Assignment:
- Currently, our app allows only one user to be logged in at a time, which can be challenging for larger teams. To help manage this, we are actively working on a feature that will allow you to see which chat is assigned to which supporter. This will prevent confusion when multiple customer service representatives are handling chats simultaneously.

2. After-Hours Messaging:
- When no one is logged in, our app does provide an option for customers to leave a message. However, we understand that the current solution might not be very intuitive. We are planning to improve this feature to clearly indicate to customers when no one is available and provide an option for them to leave a message easily.

3. Work Hours Configuration:
- We do have a solution for after-hours availability, but it currently requires manual configuration based on fixed work hours. We are working on automating this process to better match your agents' login times and improve the overall user experience.

We truly appreciate your patience and understanding as we work on these improvements. Your feedback is invaluable in helping us enhance our services. If you have any further questions or require assistance with anything else, please feel free to reach out.

Thank you once again for your feedback and for using Chatty. We are committed to making our app better for you and all our users.

Best regards,
Chatty Support Team

25 juin 2024

It's really a great app. Thanks Tiana a lot. She guide me quickly and simply. It make me save a lot of time. This app includes too much stronger functions.

BW UV INK
Chine
Environ un mois d’utilisation de l’application
26 juillet 2024

This is an excellent customer service chat software with full functionality, and the customer service staff was quick and enthusiastic in helping me.

Remigift.de
Chine
9 jours d’utilisation de l’application
12 septembre 2024

custome supoort team is amazing and responive

Electrahavenhub
États-Unis
Environ un mois d’utilisation de l’application
13 août 2024

The response was quick and the customer service from Tiana and Doris was amazing!

HX OUTDOORS
États-Unis
1 jour d’utilisation de l’application
16 octobre 2024

Très bonne application gratuite, Merci à Emily pour son aide !

Melody Bijoux
France
3 mois d’utilisation de l’application