Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Avis (2 177)

Note globale
5
Nombre d’avis par note
  • 97 % des avis sont des avis à 5 étoiles
  • 3 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 0 % des avis sont des avis à 1 étoiles
3 mars 2024

Thank you a lot for this amazing app. Thank you Audrey for your support. Great customer service!

GiantMood
États-Unis
2 mois d’utilisation de l’application
5 juin 2024

A bit disappointed that you are not able to upload any profile photos to match your chat avatar. THey can only grab your logo from your Shopify store which won't work bc my logo is cut off. There isn't a way to upload any photos via chat either. Hopefully, they will offer these in the future.

Designs By Wildside
États-Unis
31 minutes d’utilisation de l’application
Chatty a répondu 7 juin 2024

Hi Designs By Wildside Store owner,

We wanted to thank you for taking the time to leave a review and provide valuable feedback.

Regarding your concern about uploading profile photos to match your chat avatar, we understand the current limitation where only the logo from your Shopify store can be used, which might not work if the logo is cut off. We have forwarded this request to our development team for consideration. In the meantime, you can change the logo using CSS if that helps.

As for the ability to upload photos via chat, we're pleased to inform you that this feature is currently in development and is estimated to be released soon. We will definitely notify you once it is rolled out.

we noticed that we haven't had the chance to communicate directly yet. We hope you consider reinstalling the app so we can provide better support and ensure you get the most out of our service.

Thank you again for your feedback and patience.

Best regards,
Chatty Support Team

29 janvier 2024

Amazing app and assistance. Jasmine was diligent and super fast to help me with my shop. Great!!

NicoCeccoRings
Italie
3 mois d’utilisation de l’application
18 juin 2024

Tiana and Tony amazing service , great job!!!

M1 LAB
Royaume-Uni
Environ 6 heures d’utilisation de l’application
17 février 2024

Pamela was great very helpful and very friendly. The app is also very well done.

Comfy
Liban
3 mois d’utilisation de l’application
22 février 2024

Great Experience, I talked with Ms. Sunny she helped me a lot! Highly recommended

Glam Secret
Émirats arabes unis
7 mois d’utilisation de l’application
10 mai 2024

I just installed chatty on my Shopify site and had a few issues. Their help team, specifically Esther and Nikita, were extremely responsive to my questions and fixed my issues asap. Recommend!

FARMHOUSE CANDLE COMPANY
États-Unis
Environ 16 heures d’utilisation de l’application
9 février 2024

The app is brilliant, easy to use, and has great customer support, particularly Hana who helped me with some custom CSS and guidance on FAQs. I couldn't believe this app is free.

Bando Sports Towels
Royaume-Uni
Environ un mois d’utilisation de l’application
1 avril 2024

Very good service, works great! Thanks to Hana :)

REFINED AMSTERDAM.
Pays-Bas
5 mois d’utilisation de l’application
24 juin 2024

Hanna was very nice support with my issue

Zenimat
Belgique
34 minutes d’utilisation de l’application