Avada WhatsApp Chat, FAQ Page

Thank you for your feedback!

We appreciate you taking the time to set up Chatty on your store. We understand that the initial setup process may have been a bit confusing, and we truly value your patience. Charles has assisted you with the setup during live chat, and we’re glad to hear that you were able to get things running.

If you need any further assistance or would like guidance on customizing your widget—such as updating FAQs to better match your store’s policies—feel free to reach out. Our team is always happy to help!

Looking forward to supporting your success with Chatty.

Hi Designs By Wildside Store owner,

We wanted to thank you for taking the time to leave a review and provide valuable feedback.

Regarding your concern about uploading profile photos to match your chat avatar, we understand the current limitation where only the logo from your Shopify store can be used, which might not work if the logo is cut off. We have forwarded this request to our development team for consideration. In the meantime, you can change the logo using CSS if that helps.

As for the ability to upload photos via chat, we're pleased to inform you that this feature is currently in development and is estimated to be released soon. We will definitely notify you once it is rolled out.

we noticed that we haven't had the chance to communicate directly yet. We hope you consider reinstalling the app so we can provide better support and ensure you get the most out of our service.

Thank you again for your feedback and patience.

Best regards,
Chatty Support Team