Avada WhatsApp Chat, FAQ Page
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Chatty has been a game-changer for my store! The app is user-friendly, and the automated chat features have significantly boosted customer engagement and sales. It’s easy to set up, and the customization options make it a perfect fit for any brand. Highly recommend for anyone looking to enhance their Shopify store!
Disappointing, - only one user at a time, no logout option, no " after shop hours" customer messaging . Not a good option for a large e-commerce business.
Dear AEDShop Team,
Thank you for taking the time to share your feedback with us.
We understand your concerns, and we would like to address them to ensure you have the best possible experience with our app.
While Chatty has been available on Shopify for around two years, our live chat feature was introduced just four months ago. We labeled it as "beta" because we are continuously adding new features and making improvements based on user feedback.
1. Multiple Users and Chat Assignment:
- Currently, our app allows only one user to be logged in at a time, which can be challenging for larger teams. To help manage this, we are actively working on a feature that will allow you to see which chat is assigned to which supporter. This will prevent confusion when multiple customer service representatives are handling chats simultaneously.
2. After-Hours Messaging:
- When no one is logged in, our app does provide an option for customers to leave a message. However, we understand that the current solution might not be very intuitive. We are planning to improve this feature to clearly indicate to customers when no one is available and provide an option for them to leave a message easily.
3. Work Hours Configuration:
- We do have a solution for after-hours availability, but it currently requires manual configuration based on fixed work hours. We are working on automating this process to better match your agents' login times and improve the overall user experience.
We truly appreciate your patience and understanding as we work on these improvements. Your feedback is invaluable in helping us enhance our services. If you have any further questions or require assistance with anything else, please feel free to reach out.
Thank you once again for your feedback and for using Chatty. We are committed to making our app better for you and all our users.
Best regards,
Chatty Support Team
Hana assist us in the process of creation. She was very fast and effective. Thank you very much!
Works well and has great customer service to help you through any issues.
The response is really quick and effective. And the page layout is great. Thanks to Hana and Nikita who are patient to my questions.
This is a beautiful app that's easy to use and has an excellent support team to boot.
I got help via email from Lydia and via live chat from Linda. Both were very quick to respond — any issues I had were resolved within the day.
I'm using this in conjunction with Shopify Inbox. If their live chat feature gets developed further, I might switch over to just using this.
Great app overall. Would highly recommend!
Useful, customer service response is also very timely. If the search function can be further improved, it will be a perfect APP!
I would like to thank William and Lydia and maison for their support. The managed what I ask for .
Thank you very much livechat helpdesk
Excellent app! This app is very user friendly and easy to edit/adjust to your needs. Lydia was very nice and quick to respond with my app question. I would recommend this app to beginners and experts.
Exceptional support from Tracy—quick to respond and incredibly helpful. The app is a valuable addition to our online store and was easy to set up. Highly recommended.