Chatty: Live chat Helpdesk FAQ
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Hana helped me so good! She is so lovely and she took effort and was really patient. There is no better helpdesk employe the Hana!!
I had some adaptation problems when installing the plugin, but their team(Specially Lydia and Doris) quickly helped me solve it, I recommend them!!
Perfect app for quick chat. I would definitely recommend this app to anyone who's looking for a helpdesk, live chat and FAQ in a chat box for your website. I was facing a few technical issues from my end but Mia from the support team was very polite and helpful.
Thank you very much Charles for your invaluable help! You solved my problem quickly and efficiently. I particularly appreciated your responsiveness and professionalism throughout our collaboration. I won't hesitate to call on you again for other projects. Many thanks again!
pamela helped me, great support
I had an outstanding experience with Damian! From the moment I reached out, he was incredibly responsive and helpful. I had a few questions regarding my account, and he provided clear, concise answers that made everything easy to understand.
Very good service, Prakash were able to arrange everyting i asked for.
Very Quick Response by Hana
the chatty team has been helpful from the moment I've installed the app, Cheryl and all the avada team helped me with all my doubts, super recomendable!
Disappointing, - only one user at a time, no logout option, no " after shop hours" customer messaging . Not a good option for a large e-commerce business.
Dear AEDShop Team,
Thank you for taking the time to share your feedback with us.
We understand your concerns, and we would like to address them to ensure you have the best possible experience with our app.
While Chatty has been available on Shopify for around two years, our live chat feature was introduced just four months ago. We labeled it as "beta" because we are continuously adding new features and making improvements based on user feedback.
1. Multiple Users and Chat Assignment:
- Currently, our app allows only one user to be logged in at a time, which can be challenging for larger teams. To help manage this, we are actively working on a feature that will allow you to see which chat is assigned to which supporter. This will prevent confusion when multiple customer service representatives are handling chats simultaneously.
2. After-Hours Messaging:
- When no one is logged in, our app does provide an option for customers to leave a message. However, we understand that the current solution might not be very intuitive. We are planning to improve this feature to clearly indicate to customers when no one is available and provide an option for them to leave a message easily.
3. Work Hours Configuration:
- We do have a solution for after-hours availability, but it currently requires manual configuration based on fixed work hours. We are working on automating this process to better match your agents' login times and improve the overall user experience.
We truly appreciate your patience and understanding as we work on these improvements. Your feedback is invaluable in helping us enhance our services. If you have any further questions or require assistance with anything else, please feel free to reach out.
Thank you once again for your feedback and for using Chatty. We are committed to making our app better for you and all our users.
Best regards,
Chatty Support Team