Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Recensies (2.172)

Algemene beoordeling
5
Cijfers per recensieniveau
  • 97% recensies zijn 5 sterren
  • 3% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 0% recensies zijn 1 sterren
25 oktober 2024

Hana helped me solve the FAQ icon problem. She was very nice. I am very grateful.

Saright Garment -Custom Sleepwear Loungewear Manufacturer
China
Ongeveer 2 uur gebruiken de app
10 juli 2024

Amazing help from the support team! I needed my chat icon to move and they did it in an instant! Amazing work and customer service!

Nifty Gubbins
Verenigd Koninkrijk
Ongeveer een maand gebruiken de app
27 juli 2024

good assistance from the tina thank you

Qibah
Verenigde Staten
Ongeveer een maand gebruiken de app
3 september 2024

The support desk is really helpfull, and answers quickly. Thank you Tiana.

Bevano Favorites
Nederland
Ongeveer 20 uur gebruiken de app
8 juli 2024

Disappointing, - only one user at a time, no logout option, no " after shop hours" customer messaging . Not a good option for a large e-commerce business.

AEDShop
Canada
18 dagen gebruiken de app
Chatty heeft geantwoord 9 juli 2024

Dear AEDShop Team,

Thank you for taking the time to share your feedback with us.

We understand your concerns, and we would like to address them to ensure you have the best possible experience with our app.

While Chatty has been available on Shopify for around two years, our live chat feature was introduced just four months ago. We labeled it as "beta" because we are continuously adding new features and making improvements based on user feedback.

1. Multiple Users and Chat Assignment:
- Currently, our app allows only one user to be logged in at a time, which can be challenging for larger teams. To help manage this, we are actively working on a feature that will allow you to see which chat is assigned to which supporter. This will prevent confusion when multiple customer service representatives are handling chats simultaneously.

2. After-Hours Messaging:
- When no one is logged in, our app does provide an option for customers to leave a message. However, we understand that the current solution might not be very intuitive. We are planning to improve this feature to clearly indicate to customers when no one is available and provide an option for them to leave a message easily.

3. Work Hours Configuration:
- We do have a solution for after-hours availability, but it currently requires manual configuration based on fixed work hours. We are working on automating this process to better match your agents' login times and improve the overall user experience.

We truly appreciate your patience and understanding as we work on these improvements. Your feedback is invaluable in helping us enhance our services. If you have any further questions or require assistance with anything else, please feel free to reach out.

Thank you once again for your feedback and for using Chatty. We are committed to making our app better for you and all our users.

Best regards,
Chatty Support Team

25 juni 2024

It's really a great app. Thanks Tiana a lot. She guide me quickly and simply. It make me save a lot of time. This app includes too much stronger functions.

BW UV INK
China
Ongeveer een maand gebruiken de app
26 juli 2024

This is an excellent customer service chat software with full functionality, and the customer service staff was quick and enthusiastic in helping me.

Remigift.de
China
9 dagen gebruiken de app
12 september 2024

custome supoort team is amazing and responive

Electrahavenhub
Verenigde Staten
Ongeveer een maand gebruiken de app
13 augustus 2024

The response was quick and the customer service from Tiana and Doris was amazing!

HX OUTDOORS
Verenigde Staten
1 dag gebruiken de app
16 oktober 2024

Très bonne application gratuite, Merci à Emily pour son aide !

Melody Bijoux
Frankrijk
3 maanden gebruiken de app