Chatty: Live chat Helpdesk FAQ

Are they purposely limiting the FAQ questions so that we have to reach out to customer support to get unlimited? And then funneling us to write a review? I don't know for sure, but it seems like it. I haven't even tested out the product yet on my store. Will update my stars if it is good.

Update: The product worked well. I did have an issue but the customer support helped very quickly. I'd recommend using the app. Changing from 2 to 4 stars.

Support is very quick and thorough and Thank you to Jasmine for being helping diligently and promptly.

Avada's customer service is super good. I love the way their agents talk to me. Also, their app is easy to use. But I still need more function like intergrading to more channels.

So far the best support app I have used on Shopify. It has all the features available to support your customers. However, I haven't seen a customer directly chatting with the support, instead, it shows WhatsApp. Recommended!

So far the support has been amazing from the team. They respond very quickly and efficiently. Thank you to Hana for her help with a page issue. :)

It would be great if there was a feature to customise the URL and more styling options. Everything else works amazing :)

Great app, great customer service, and it's Free.
It's mostly a FAQ app though, as there isn't any chat integration. It just redirects to your what's app or messenger open's email app.

Onboarding was smooth with the help of Lydia, who was there to help with any questions.

Le service client est super réactif ! Problème résolu en moins de 10 minutes. Les premiers pas sur cette application se passent bien.

Great free app!
There was an issue with hiding the FAQ widget, but Abby from the support team was able to get it fixed right away.
Much appreciated!

Eine gute und übersichtliche App, Audrey ist mir immer gut und schnell behilflich. Super wäre es eine deutsche Version zu haben, wobei man den Inhalt bereits eigenständig auf deutsch ändern kann.