Chatty: Live chat Helpdesk FAQ
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Application en anglais bien que paramétré en français. Reste présente alors qu'elle a été désinstallée.
Bonjour,
Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes désolés d'apprendre que vous avez rencontré des problèmes avec notre application.
Nous comprenons votre frustration concernant la langue et le problème de désinstallation. Nous travaillons constamment à améliorer notre application pour résoudre ces types de problèmes. Si vous avez encore l'application présente malgré la désinstallation, cela peut parfois être dû à des caches persistants sur votre appareil. Nous vous recommandons de redémarrer votre appareil après la désinstallation pour vous assurer qu'elle soit complètement supprimée.
Quant à la langue par défaut, nous nous excusons pour cette confusion. Nous allons examiner cela de plus près pour nous assurer que l'application respecte bien les paramètres de langue de votre appareil.
Nous apprécions vos commentaires car ils nous aident à nous améliorer. Si vous avez d'autres préoccupations ou des questions, n'hésitez pas à nous contacter directement à support@avada.io.
Cordialement,
Chatty de support
The support was reachable and responded timely. I would love to shout out Esther, she was amazing I could feel like she was there next to me to solve my problems. Thank you for the quick response and making sure everything has solved!
I am still relatively new to this App, but what a great experience so far. Set up is easy and support is there to immediately help if needed! Thanks Liz for your great and friendly service!
Prakash was a great help today in resoling an issue on my website FAQ page.
I appreciate how quick to respond Avada chat service reps are. So I can get back to business! Thank you.
great support and customer service from Lydia! I have to give 5 star for this app and the Avada team for their great work!!! Thanks!
I'm using this app to implement a FAQ page for my customers. I wanted to remove the default "Powered By Avada" which is at the bottom of the generated FAQ page, so I asked for support and Juliana helped me out. She did it right away a few seconds after my request on Saturday night, it was extremely fast and easy. I'm gratefully impressed without mentioning I'm using a free version of one of the Avada Apps.
We’re so happy to hear you had a great experience at AVADA. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and have a wonderful day.
Sincerely,
AVADA Support Team
I was in the Support with Juliana and i couldnt imagine a better Person than her in that moment, she solved my problem in secounds. Grateful <3
**Update: App is very responsive, has everything needed and the customer service was wonderful- Highly recommend**
So far the app seems to be just what I need- Although I just started playing around with it- Had 1 small hiccup, but customer service (Hakeem) was very quick and efficient in taking care of it!
I am delighted to share my enthusiastic 5-star review for Jasmine and the outstanding assistance she offered me. Jasmine's prompt and efficient service was truly remarkable, and she exceeded all my expectations in addressing my needs. Jasmine is a true professional, and I am grateful for the exceptional help she provided me with.
Great support from Prakash from the customer service. Zeker een aanrader voor alle Nederlanders daarzooo.
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your time here. We look forward to the next time we’re able to assist you again. Have a wonderful day!
Best,
AVADA Support Team