Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

评论 (2,177)

整体评分
5
每个评分等级的数量
  • 97% 的评分是 5 星
  • 3% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 0% 的评分是 1 星
2023年9月20日

Great exchange with Hana, very responsive and competent.

SYPURE
法国
1天 人在使用应用
2022年12月28日

Great, friendly, polite, and helpful support. All the questions were answered in a few minutes.
Thank you, Jasmine! <3

woodmax
爱沙尼亚
1天 人在使用应用
编辑时间:2023年3月8日

We have been using the app for 2 days, everything is fine for now. The chat assistance it is super kind.

No Te Lo Compres
乌拉圭
1天 人在使用应用
2023年9月2日

i loved avada all services, and this one great for buyer contact option, customer support superb, instant response by "Hana", she understand my issue and resolved quickly.
thanks hana love your work.

Zeespares.in
印度
1天 人在使用应用
2023年11月15日

Muito bom o APP, tive um probleminha, mas foi questão de 1m e já tinham resolvido, vou ver outros produtos do AVADA!

Leve de Tudo
巴西
1天 人在使用应用
编辑时间:2023年5月16日

Emily heeft me prima en snel geholpen met een probleem op te lossen met de chat icoon!!

Emily helped me very quickly with solving a problem with the chat icon!!

Thanks

EuroSquash
荷兰
1天 人在使用应用
2022年12月8日

We switched to AVADA when we were told that another FAQ application was going to be paid for.
We received support immediately after installation and they responded with great speed.
Thank you very much, Hana from support.

仔犬印公式オンラインストア
日本
1天 人在使用应用
编辑时间:2023年6月10日

Are they purposely limiting the FAQ questions so that we have to reach out to customer support to get unlimited? And then funneling us to write a review? I don't know for sure, but it seems like it. I haven't even tested out the product yet on my store. Will update my stars if it is good.

Update: The product worked well. I did have an issue but the customer support helped very quickly. I'd recommend using the app. Changing from 2 to 4 stars.

Ajorni
美国
大约1个月 人在使用应用
2023年4月19日

I wanted an accordion FAQ for my site and this app definitely delivers that, and for free. The customer service is exceptional and very responsive. The interface is clear and intuitive. I had it up and working with all my FAQs online within an hour. And I customised it to fit my branding so it looks nice on the site.

I did have a couple of minor grumbles. One of the first things I had to do was enter my phone number for the What'sApp pop-up - which I didn't want to use. It turned out that even though I entered my phone number, the pop-up wouldn't be active until I enabled it. So I just haven't enabled it. But I would have preferred to not have to enter my phone number at all. Or at least to know in advance that I'd be able to leave it disabled. It just made me unnecessarily nervous about using the app.

Also, after you reach ten FAQs it asks you to contact support to have more enabled. Which they did straightaway. So why did I have to contact support? It seemed a bit of a pointless step.

As I said, minor grumbles, and I am very happy with the end result and rapid customer service hence the 5 stars.

Pretty In Paper By B
英国
1天 人在使用应用
编辑时间:2023年5月20日

I am very impressed with the widget and the feedback that I received from the chat technician Jasmine & their developer Tony at Avada, they were very prompt in their response and their feedback was very helpful. I also appreciate the fact that the chat button works beautifully as intended. I would highly recommend this widget and feedback system to anyone who is looking for a way to improve their customer communications.

Luuc
英国
1天 人在使用应用