Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

评论 (2,126)

整体评分
5
每个评分等级的数量
  • 97% 的评分是 5 星
  • 3% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 0% 的评分是 1 星
2024年10月19日

Hana helped me so good! She is so lovely and she took effort and was really patient. There is no better helpdesk employe the Hana!!

Goodielicious
荷兰
大约14小时 人在使用应用
2024年8月16日

I had some adaptation problems when installing the plugin, but their team(Specially Lydia and Doris) quickly helped me solve it, I recommend them!!

CENRR
美国
大约11小时 人在使用应用
2024年7月24日

Perfect app for quick chat. I would definitely recommend this app to anyone who's looking for a helpdesk, live chat and FAQ in a chat box for your website. I was facing a few technical issues from my end but Mia from the support team was very polite and helpful.

Black & Brown Leathers
印度
大约15小时 人在使用应用
2024年10月2日

Thank you very much Charles for your invaluable help! You solved my problem quickly and efficiently. I particularly appreciated your responsiveness and professionalism throughout our collaboration. I won't hesitate to call on you again for other projects. Many thanks again!

Plivore
法国
大约1小时 人在使用应用
2024年8月1日

pamela helped me, great support

himalipasal
美国
2个月 人在使用应用
2024年10月8日

I had an outstanding experience with Damian! From the moment I reached out, he was incredibly responsive and helpful. I had a few questions regarding my account, and he provided clear, concise answers that made everything easy to understand.

Erectoguide
阿拉伯联合酋长国
33分钟 人在使用应用
2024年9月12日

Very good service, Prakash were able to arrange everyting i asked for.

Marthova
荷兰
2天 人在使用应用
2024年9月6日

Very Quick Response by Hana

My Store
印度
10天 人在使用应用
2024年7月17日

the chatty team has been helpful from the moment I've installed the app, Cheryl and all the avada team helped me with all my doubts, super recomendable!

Sar Jewellery
澳大利亚
6天 人在使用应用
2024年7月8日

Disappointing, - only one user at a time, no logout option, no " after shop hours" customer messaging . Not a good option for a large e-commerce business.

AEDShop
加拿大
18天 人在使用应用
Chatty已回复 2024年7月9日

Dear AEDShop Team,

Thank you for taking the time to share your feedback with us.

We understand your concerns, and we would like to address them to ensure you have the best possible experience with our app.

While Chatty has been available on Shopify for around two years, our live chat feature was introduced just four months ago. We labeled it as "beta" because we are continuously adding new features and making improvements based on user feedback.

1. Multiple Users and Chat Assignment:
- Currently, our app allows only one user to be logged in at a time, which can be challenging for larger teams. To help manage this, we are actively working on a feature that will allow you to see which chat is assigned to which supporter. This will prevent confusion when multiple customer service representatives are handling chats simultaneously.

2. After-Hours Messaging:
- When no one is logged in, our app does provide an option for customers to leave a message. However, we understand that the current solution might not be very intuitive. We are planning to improve this feature to clearly indicate to customers when no one is available and provide an option for them to leave a message easily.

3. Work Hours Configuration:
- We do have a solution for after-hours availability, but it currently requires manual configuration based on fixed work hours. We are working on automating this process to better match your agents' login times and improve the overall user experience.

We truly appreciate your patience and understanding as we work on these improvements. Your feedback is invaluable in helping us enhance our services. If you have any further questions or require assistance with anything else, please feel free to reach out.

Thank you once again for your feedback and for using Chatty. We are committed to making our app better for you and all our users.

Best regards,
Chatty Support Team