Chatty: Livechat Helpdesk, FAQ , 1,577 条评论

Frankly the best support I've ever come across. Lightning quick and they will even make little custom changes for you - mostly in just a few minutes. Tiana, Nikita and Mia are fantastic!!

The app itself is perfect if you want to set up a help desk with FAQs. Not used the live chat yet but I can't wait to get going with that too!

Love it.

Just started using this app, Audrey and Toby have helped me integrating so far, very good customer support!

Hana has been extremely helpful with instant replies & immediate resolves on my queries. The turnaround from installation & go-live was hardly 20 minutes. One of the best customer support team I have seen on Shopify!

This is a great app with fantastic service. Hana from the Live chat team is super helpful and responds quickly. We had a small styling issue which she resolved within a minute! Support pages are helpful too. The app is easy to navigate with plenty of features. Looks really professional. Useful to have both the pop-up and FAQ page, plus the optional chat option. Very impressive for a free app. I'd highly recommend it.

Great app for increasing conversions and retaining customers with Live Chat. Bonus is FAQs which can be customized easily.

Best thing about Chatty is the customer support. Almost immediate live support, shout out to Hana for the great support in on-boarding and explaining the settings and features.

Overall very much satisfied with this wonderful app true to its cause.

There was a problem with the widget displaying on the site. Hana promptly helped to fix it, thank you. Amazing app

When it comes to technical support experts, Hana sets remarkable standards. Her invaluable skills not only helped me customize the website to my needs but also made the entire process enjoyable. Such an employee should definitely be appreciated.

I recently had the pleasure of experiencing exceptional customer service from Lydia and Toby. From the moment I reached out with my inquiry, their professionalism and dedication were evident. Not only were they prompt in their responses, but they also went above and beyond to ensure that our issue was resolved promptly. Thank you.

Very good auxiliary tool, I hope the real-time chat function can be more powerful. In addition, the service is very patient, thank you very much.

So far I was very happy using this app because of several reasons:
1) it's very lightweight and doesn't slow down your store (while some other apps increase blocking time by 500-1000 ms!); 2) easy to set up and customize; 3) I had just one error during setting this app and support agent Emily was very quick and helpful with resolving this issue.